Program Manager

Job Description

Who we are

CitiusTech - Shaping Healthcare Possibilities.

CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.

Our Purpose

We are shaping healthcare possibilities to make our clients businesses successful, which is not just a statement but our purpose, driving us to explore whats next in healthcare.

Our goal is clear: to make healthcare better for all more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges.

100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises | 40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firms

Our vision

To inspire new possibilities for the health ecosystem with technology and human ingenuity.

What is in it for you

As a AVP- Program Management you will be a part of an Agile team to design and build healthcare applications and implement new features while adhering to the best coding development standards. You will be leading and managing T&M / fixed-price / outcome-based projects in the development and AMS space for our Med Tech customers. The ideal candidate will be adept at managing complex projects from inception to completion, ensuring delivery within budget and according to predefined outcomes. This role requires strong leadership, financial acumen, and the ability to work closely with cross-functional teams to ensure the successful execution.

Responsibilities: -

- Lead the end-to-end planning, execution, and delivery of programs.
- Develop detailed project plans, including timelines, resource allocation, budgets, and risk mitigation strategies.
- Programs will be in the space of technology modernization, cloud migrations, application development, and data & analytics.
- Implement robust change management and governance processes to ensure successful delivery.
- Ensure all project milestones and deliverables are completed on time, and within set scope and budget.
- Serve as the primary point of contact for clients, understand the requirements, set clear expectations, and ensure the objectives are met.
- Maintain ongoing communication with stakeholders, provide updates on project progress, risks, and outcomes.
- Manage client relationships and ensure a high level of customer satisfaction throughout the project lifecycle.
- Identify and manage risk, and implement mitigation strategies as needed.
- Proactively address issues that arise during the project lifecycle, ensure minimal disruption to timelines or budgets.
- Escalate significant risks or issues to senior management and client stakeholders when necessary.
- Manage cross-functional teams, including software development, AMS, QA, and operations teams, ensure alignment with project goals and deliverables.
- Work with resource managers to allocate the right resources for each phase of the project.
- Mentor and guide team members, foster a culture of collaboration and continuous improvement.
- Define and track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for projects.
- Ensure that project outcomes meet or exceed the agreed-upon performance metrics and customer expectations.
- Facilitate reviews and post-project evaluations to assess outcomes and identify areas for improvement.
- Oversee financial aspects of engagements, including budgeting, forecasting, and margin management.
- Monitor project profitability and ensure cost control measures are in place, manage any scope changes or unforeseen challenges that may impact the budget.
- Ensure accurate invoicing, billing, and reporting for all engagements, maintain financial health and compliance with contract terms.

Experience: -

- 18+ Years

Location: -

- Mumbai
- Pune
- Bangalore

Educational Qualifications: -

- Engineering Degree BE/ME/BTech/MTech/BSc/MSc.
- Project / Program / Change management certification is desirable.
- Master of Business Administration (MBA) and/or masters degree in a relevant field is advantageous
- PMP, PRINCE2, or similar project management certification

Mandatory Technical Skills: -

- 15+ years of experience, at least 8-10 years in executing/managing software implementation programs, Including at least 3 years of fixed price/outcome-based/managed services programs experience
- Proven experience as a Program Manager with a successful track record of managing complex, cross-functional and multi-stakeholder programs
- Experience of managing technology modernization, Cloud migrations, application development and analytics initiatives
- Minimum 3 years of experience working in the healthcare domain
- Strong track record of managing complex programs with multiple stakeholders, ensure successful delivery within fixed-budget constraints
- Experience in budgeting, cost management, and financial forecasting for engagements
- Familiarity with Software Development Life Cycle (SDLC), Agile methodologies, and AMS best practices
- Proficiency in project management tools (e.g., Jira, Microsoft Project) and financial tracking tools
- Excellent leadership and team management skills, with the ability to lead cross-functional teams in a matrix environment
- Strong communication and interpersonal skills, with the ability to manage client relationships and communicate effectively with both technical and non-technical stakeholders
- Demonstrated ability to negotiate and influence outcomes in client-facing engagements

Good to Have Skills: -

- Experience in managed services, ITIL, and service delivery models
- Experience in working with global delivery teams in a multi-vendor environment

Our commitment

To combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, were humanizing healthcare to make a positive impact on human lives.

What drives us

At CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for excellence, positions us as innovators reshaping the healthcare landscape, one solution at a time.

Life @CitiusTech

We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset centered on our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge. Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.

Rated by our employees as the Great Place to Work for according to the Great Place to Work survey. We offer you comprehensive benefits to ensure you have a long and rewarding career with us.

Our EVP

Be You Be Awesome is our EVP. It reflects our continuing efforts to create CitiusTech as a great workplace where our employees can thrive, personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.

Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives.

To learn more about CitiusTech, visit https://www.citiustech.com/careers and follow us on

Happy applying

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