Payment Specialist
4 weeks ago
Key Responsibilities: • Handle and resolve large volumes of seller support tickets related to Ecom payout settlement issues and ATO identification. • Communicate effectively with sellers in both Mandarin and English to investigate and resolve cases. • Maintain detailed case records and ensure compliance with internal service standards and policies. • Provide insights and feedback to improve seller experience and process efficiency. Requirements: • Fluent in Mandarin and English (both written and spoken). • Experience in e-commerce operations, seller support, customer support. • Strong problem-solving and analytical skills with attention to detail. • Excellent written communication and time management abilities. • Ability to work under pressure and manage high ticket volumes. Manage and resolve customer escalations related to fraud detection, payment issues, and transaction failures. ● Monitor and respond to escalations within defined SLAs, ensuring high-quality support and resolution. ● Investigate fraud-related escalations, analyzing transaction patterns and verifying customer claims. ● Coordinate with internal fraud teams to determine outcomes and prevent future occurrences. ● Flag suspicious activity for further investigation and maintain detailed records of findings. ● Assist customers experiencing payment failures by identifying root causes (e.g., card declines, network issues). ● Collaborate with internal teams (Payments, Treasury, Engineering) to resolve technical issues and improve success rates. ● Provide proactive solutions to reduce recurring payment-related problems. ● Serve as a liaison between customers and internal teams, ensuring clear, empathetic, and timely communication throughout the resolution process. ● Provide updates to internal stakeholders on high-priority cases or trends.
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Payment Specialist
2 weeks ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 6,00,000 - ₹ 12,00,000 per yearExciting Career Opportunity with TCS Chennai for Payment Specialist RoleJob Description:The Payments Operations Analyst is responsible for processing client payments.Responsible for processing error free payments within the agreed timelines.Dealing with critical client payments, salary transfers, FX booking, nostro reconciliation etc.Roles and...
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Payment Posting Specialist
2 weeks ago
Chennai, India green success infotech Full timePayment Posting Specialist JD/: Job Summary The Payment Posting Specialist ensures received payments and denials are recording accurately in the billing system. Major Responsibilities/Activities Ensure payments and/or denials are applied to the appropriate account/(s/) Use critical thinking to review any payments or denials to determine the next step in the...
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Associate Client Payment Specialist
1 week ago
Chennai, Tamil Nadu, India CSC Full time ₹ 4,00,000 - ₹ 8,00,000 per yearPayments Process SpecialistLocation: Bangalore/ChennaiDepartment: Fund ServicesVacancy Type: PermanentWork Timings: APAC/EMEA/AmericasWork Mode: HybridThe position:We are seeking a highly organized and detail-oriented Payments Process Specialist to join our team. The candidate required to have strong knowledge and experience in the payments process, ensuring...
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Payment Posting Specialist
3 days ago
Chennai, Tamil Nadu, India MedExpert Billing and Consulting Full time US$ 25,000 - US$ 40,000 per yearJob SummaryThe Payment Posting Specialist ensures received payments and denials are recording accurately in the billing system.Major Responsibilities/ActivitiesEnsure payments and/or denials are applied to the appropriate account(s)Use critical thinking to review any payments or denials to determine the next step in the billing cycle for any remaining...
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Support Specialist
6 days ago
Chennai, India Questa Full timeDescription : Job Title : IMPS Payment Application Support SpecialistLocation : [City, Remote, Hybrid]Experience : 58 yearsJob Type : Full-TimeAbout the Role : - We are looking for a skilled IMPS Payment Application Support Specialist to manage and support our IMPS (Immediate Payment Service) payment applications.- The ideal candidate will have strong...
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Payment Specialist
4 weeks ago
Chennai, India Straive Full timeKey Responsibilities: • Handle and resolve large volumes of seller support tickets related to Ecom payout settlement issues and ATO identification. • Communicate effectively with sellers in both Mandarin and English to investigate and resolve cases. • Maintain detailed case records and ensure compliance with internal service standards and policies. •...
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Payment Specialist
4 weeks ago
Chennai, India Straive Full timeKey Responsibilities:• Handle and resolve large volumes of seller support tickets related to Ecom payout settlement issues and ATO identification.• Communicate effectively with sellers in both Mandarin and English to investigate and resolve cases.• Maintain detailed case records and ensure compliance with internal service standards and policies.•...
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Payment Specialist
4 weeks ago
Chennai, India Straive Full timeKey Responsibilities: • Handle and resolve large volumes of seller support tickets related to Ecom payout settlement issues and ATO identification. • Communicate effectively with sellers in both Mandarin and English to investigate and resolve cases. • Maintain detailed case records and ensure compliance with internal service standards and policies. •...
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Payment Specialist
2 weeks ago
Chennai, Tamil Nadu, India Straive Full time ₹ 2,00,000 - ₹ 6,00,000 per yearKey Responsibilities:• Handle and resolve large volumes of seller support tickets related to Ecom payout settlement issues and ATO identification.• Communicate effectively with sellers in both Mandarin and English to investigate and resolve cases.• Maintain detailed case records and ensure compliance with internal service standards and policies.•...
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Chennai, India COMPUTER AGE MANAGEMENT SERVICES LIMITED Full timeLead Specialist - Product Quality Assurance (Payments)Role Summary Section:Role: Lead Specialist - Product Quality Assurance (Payment Application Testing & QA)Experience: 2 to 4 years (Fintech/Payments exposure preferred)Location: Mount Road, ChennaiCompany: CAMSPay (A CAMS company) | Website: www.camspay.comRole Overview:CAMSPay is seeking a hands-on QA...
