High Salary Eus

4 weeks ago


Mumbai Maharashtra, India Spectral Consultants Full time

Key Responsibilities Deliver desk-side and on-site IT support for VIP users including incidents and service requests Manage hardware break-fix IMAC activities Install Move Add Change and asset lifecycle refresh disposal Provide OS-level troubleshooting for Windows 10 11 and macOS systems including software installation configuration and re-imaging Support standard office applications MS Office Outlook browsers etc and custom business applications as required Handle LAN DHCP printer and peripheral setup and troubleshooting Perform virus removal patch management and antivirus updates on user systems Coordinate with third-party vendors for hardware repair and application support Maintain stock of hot-swap devices laptops tablets mobile devices for quick replacements Provide dedicated support during business events - ensuring device readiness connectivity and uptime Conduct periodic proactive checks and health clinics for VIP users and event devices Maintain detailed documentation - including SOPs knowledge base updates and VIP asset databases Ensure continuity of service by assigning dedicated VIP support personnel for consistent and personalized support Support mobile app ticketing and callback systems for VIP and Event Managers Establish and maintain clear communication lines with executive assistants and event coordinators Key Deliverables 100 uptime for VIP and event location devices High first-time fix rate and proactive maintenance Consistent and personalized IT experience for Gold VIP users Timely documentation reporting and escalation handling Role Requirements Education B Tech B E preferably in Information Technology or related discipline Experience 1 3 years of experience in IT support or desktop engineering hospitality or VIP support background preferred Technical Skills Expertise in hardware software troubleshooting across Windows and macOS devices Familiarity with network fundamentals LAN DHCP printer configuration Strong knowledge of MS Office and collaboration tools Experience using ticketing tools and ITSM platforms Understanding of event-based IT support operations Soft Skills Excellent verbal and written communication skills Strong customer handling and interpersonal abilities Proactive organized and calm under pressure Capable of managing critical incidents and escalations efficiently



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