▷ (01/10/2025) Specialist

Job Description

We are looking for an experienced and proactive Senior eCommerce Business Analyst with strong functional expertise in Salesforce Commerce Cloud to join our global eCommerce team. The ideal candidate will have a problem-solving mindset, a passion for digital commerce, and a successful track record of delivering end-to-end business analysis on medium to large-scale projects.

As part of a dynamic Scrum team, you will contribute to the development of a global omnichannel eCommerce solution that serves millions of users across 30+ markets and supports over 15 languages. Your role will involve close collaboration with business stakeholders, international partners, and cross-functional teams to analyze, document, and validate requirements, drive process improvements, and execute rollout activities that enhance the online shopping experience.

Key Responsibilities include:

- Lead planning, analysis, and implementation of eCommerce solutions tailored for global markets.
- Document and analyze current and future business processes to identify improvement opportunities and suggest innovative solutions.
- Translate business needs into detailed functional requirements, distinguishing between requests and underlying business objectives.
- Create comprehensive documentation, including use cases, user stories, acceptance criteria, process flowcharts, UI/UX mockups, and other relevant artifacts.
- Actively participate in sprint planning, grooming, and review sessions; clearly communicate requirement expectations to development teams.
- Evaluate and recommend functional solutions based on Salesforce Commerce Cloud capabilities to meet localized market requirements.
- Configure and manage Salesforce Commerce Cloud Business Manager settings to align with specific market needs.
- Collaborate with System Integrators (SI partners) and cross-cloud teams to deliver integrated eCommerce solutions.
- Support business and QA teams in test case creation, feature validation, and end-to-end testing processes.
- Assist in User Acceptance Testing (UAT) and global rollout activities, ensuring successful deployment across markets.
- Develop and maintain training materials for business users and regional support teams on Business Manager and platform functionalities.
- Manage multiple initiatives, tasks, and priorities efficiently in a fast-paced, changing environment.

Required Skills & Qualifications:

- 89 years of experience as a Salesforce Business Analyst with a focus on eCommerce platforms.
- Minimum of 5 years of hands-on Salesforce Commerce Cloud (SFCC) experience, including expertise in Business Manager configuration.
- In-depth knowledge of the Salesforce ecosystem and passion for solving eCommerce challenges.
- Strong analytical, problem-solving, and detail-oriented approach to business analysis.
- Ability to conceptualize and articulate business solutions creatively and strategically.
- Exceptional verbal and written communication skills, with confidence in presenting to diverse stakeholder groups (520 participants).
- Proven ability to manage global requirements and model solutions that address cross-market needs.
- Proficiency in tools like JIRA, Confluence, or similar project management platforms.
- Experience in enterprise-level eCommerce deployments, including post-deployment support.
- Previous experience working within Agile/Scrum teams in a multicultural, global environment.
- Familiarity with SQL, CMS platforms, and Google Analytics (preferred but not mandatory).

Additional Information:

- Shift Timing: 2:30 PM 11:30 PM IST
- Location: Chennai / Bangalore