Current jobs related to Asia Pacific Field Service Enablement Lead - Bengaluru, Karnataka - Lenovo

Asia Pacific Field Service Enablement LeadGeneral InformationReq WD00075575Career area Information TechnologyCountry Region IndiaState KarnatakaCity BANGALOREDate Sunday December 8 2024Working time Full-timeAdditional Locations India - Karnxc4x81taka - Bangalore India - Karnxc4x81taka - BANGALORE Why Work at LenovoWe are Lenovo We do what we say We own what we do We WOW our customers Lenovo is a US 57 billion revenue global technology powerhouse ranked 248 in the Fortune Global 500 and serving millions of customers every day in 180 markets Focused on a bold vision to deliver Smarter Technology for All Lenovo has built on its success as the world s largest PC company with a full-stack portfolio of AI-enabled AI-ready and AI-optimized devices PCs workstations smartphones tablets infrastructure server storage edge high performance computing and software defined infrastructure software solutions and services Lenovo s continued investment in world-changing innovation is building a more equitable trustworthy and smarter future for everyone everywhere Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited HKSE 992 ADR LNVGY This transformation together with Lenovo s world-changing innovation is building a more inclusive trustworthy and smarter future for everyone everywhere To find out more visit and read about the latest news via our Description and RequirementsKey Responsibilities 1 Field Service Network Enablement Optimization Regional Leader Collaboration Act as a key enabler and partner for field service leaders across India CAP countries and Japan Provide strategic guidance to ensure alignment on service delivery models operational objectives and performance goals Best Practices Sharing Facilitate the sharing of field service best practices strategies and digital tools between regions to drive operational improvements and consistency in service delivery Annual Regional Conferences Lead and coordinate annual meetings with field leaders across the regions to share updates on key projects innovations and address regional-specific challenges 2 Key Project Leadership - Cost Optimization Digital Transformation Cost Optimization Initiatives Lead cross-functional projects to drive cost reduction in field service operations focusing on labor service parts logistics and process efficiencies Identify cost-saving opportunities and implement strategies to optimize field service operations without compromising quality Digital Transformation Spearhead the introduction of digital tools and solutions that streamline complex field operations Work closely with IT and digital teams to implement new technologies such as AI IoT and data analytics tools that improve operational efficiency and reduce manual processes Tool Enablement Assess the operational needs of each region and drive the enablement of digital tools required for seamless field operations Ensure that the right tools are deployed to support FSEs and back-office teams including mobile applications remote diagnostics and real-time data analytics 3 Field Service Process Optimization Enablement Programs Develop and deliver training programs for regional field service leaders and teams focusing on new tools technologies and optimized service processes Process Efficiency Work closely with regional leaders to continuously improve field service processes by removing bottlenecks automating workflows and standardizing best practices FSE Enablement Ensure that FSEs have access to the right training tools and support needed to deliver efficient and high-quality services Provide guidance on the use of digital tools to streamline their workflow and improve customer experience 4 Repair Quality Customer Experience Enablement Service Quality Initiatives Lead initiatives to reduce No Trouble Found NTF cases repeat repair and improve repair quality Develop strategies that can be piloted in India and scaled to other regions using digital tools to aid in diagnostics and quality control Customer Experience Collaborate with regional leaders to improve the overall customer experience by enhancing field operations Focus on ensuring that the integration of digital tools translates into better service response times first-time fix rates and customer satisfaction 5 Cross-Regional Collaboration Support Strategic Support for Leaders Provide ongoing strategic support to field service leaders across the regions Engage in regular communication to discuss challenges align on priorities and drive initiatives that enhance operational performance and reduce costs Cross-Regional Problem-Solving Work closely with leaders in each region to solve operational challenges especially in complex high-growth markets like India and Japan using digital solutions and cost-effective strategies 6 Quarterly Business Reviews QBRs Reporting QBR Leadership Lead and present Quarterly Business Reviews QBRs that evaluate the success of key projects cost optimization efforts and digital transformation initiatives Use data from the regions to assess progress and refine strategies Ad-hoc Reporting Analysis Provide detailed insights on key performance metrics and project status reports using data from India CAP countries and Japan to drive informed decision-making 7 Global Account Monitoring Performance Alignment Global Strategy Alignment Ensure that regional field service operations align with global cost optimization digital transformation and performance targets Performance Tracking Track performance data across regions identifying areas where digital tools or process improvements can drive better performance and cost savings Propose actionable solutions and guide regional teams through implementation Qualifications Skills Technical Digital Skills In-depth knowledge of field service operations including cost optimization techniques repair quality management and service network optimization Expertise in digital transformation tools and technologies for field service e g IoT mobile apps AI real-time analytics Strong understanding of tools that enable operational efficiency in field services such as CRM systems remote diagnostics and workforce management software Managerial Leadership Skills Proven experience in driving cost optimization projects and digital transformation in field service or similar environments Ability to work cross-functionally with IT operations and field teams to implement digital tools and solutions Excellent collaboration communication and leadership skills particularly in a multi-regional cross-cultural environment Experience Education Minimum of 15 years of experience in Contact center field service management Technical expertise on Client computing products cost optimization or digital transformation initiatives across the Asia Pacific region Proven track record of successfully managing projects focused on digital enablement service cost reduction and technical process improvement Diploma Bachelor s degree in Engineering Technology Business or a related field An MBA or advanced qualification in digital transformation is highly desirable Personal Attributes Strong analytical and problem-solving skills to assess complex operational issues and provide actionable solutions Proactive and results-oriented with a focus on driving strategic initiatives to improve field service operations Strong ability to navigate and influence multiple stakeholders across different regions driving alignment on key initiatives Why Join Us Be at the forefront of driving digital transformation and cost optimization within field service operations across one of the world s most diverse and dynamic regions Work with global leaders in field service operations to improve service delivery increase efficiency and enhance customer satisfaction Influence the future of field service technology and operations ensuring your innovations have a lasting impact Key Additions Cost Optimization Emphasized as a key area of responsibility particularly through projects focused on reducing operational costs Digital Transformation The role now includes driving digital solutions such as IoT AI mobile apps and real-time analytics to ease field operations Tool Enablement Clear focus on enabling the right tools and technologies to improve operational efficiencies Additional Locations India - Karnxc4x81taka - Bangalore India - Karnxc4x81taka - BANGALORE India India - Karnxc4x81taka India - Karnxc4x81taka - Bangalore India - Karnxc4x81taka - BANGALORE NOTICE FOR PUBLICAt Lenovo we follow strict policies and legal compliance for our recruitment process which includes role alignment employment terms discussion final selection and offer approval and recording transactions in our internal system Interviews may be conducted via audio video or in-person depending on the role and you will always meet with an official Lenovo representative Please beware of fraudulent recruiters posing as Lenovo representatives They may request cash 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