Deputy Manager
5 days ago
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Role Overview: Dynamic Customer Program Manager with expertise in the B2B SaaS domain. This role blends customer success, advocacy, marketing, and sales skills to enhance customer engagement and drive program success. Acts as the primary liaison between clients and internal teams, ensuring customer needs are met while aligning withbusiness objectivesKey Responsibilities:Work with VP, Customer Advocacy to manage profiles of hundreds of customer accounts, their status and willingness to participate in advocacy programsCraft customer engagement programs (webinars, thought leadership, white papers, referral programs) which VP, Customer Advocacy will pitch to merchant customersMonitor key metrics (NPS, customer health scores, churn rates, expansion revenue).
Qualifications
Bachelor&aposs degree in Marketing, Business Administration, or related field 3+ years in customer advocacy, customer program management, or related area Expertise in B2B SaaS/Tech domain
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