Deputy Manager

Position title

Deputy Manager Network

Reports to

Tech Lead - Network

Job grade

Deputy Manager

Location

Gurgaon

Job Purpose

The Resource-Network is responsible for the smooth functioning and upkeep of the IT infrastructure (including software and hardware) at RE.

Key Responsibilities

• Network Architecture and Planning
• Suggest architecture of Royal Enfield Network to Infra Head
• Stay updated on new technology and its implications to ROYAL ENFIELD Network.
• Keep Network Architecture (WAN, LAN, Cloud, Wifi) and other related documents updated
• Deploy necessary tools to monitor the network.
• Review LAN architectures of Data Center, Plants, HQ, Warehouse, offices etc
• Maintain EOS and EOL of all devices and suggest timely replacements
• Participate/Manage network projects with external vendors.
• Capacity Management
• Continually reviewing current service capacity and service performance
• Ensuring Team follow the right approach while installing new network devices in production.
• There should be thorough review of system resources and discussion before deployment.
• Sufficient sizing of network links should be done well in advance to avoid unexpected performance issues or resource crunch.
• Propose upgradation/ changes in system resources if any to Infra Head well in advance
• Availability Management
• All mission Critical network devices should be configured in high availability.
• HA Failover testing half yearly/ yearly or based on business need
• Ensuring the Backup of all critical network devices are done as per defined policy. Network Links review every week to see SLAs of service providers.
• Oversee usage of Tools to monitor network availability
• Configuration management
• Manage configuration of all network devices
• Execute changes and configuration as required
• POC and Upgrade of network devices after getting approvals from Infra Head
• Keep backup of configurations.
• IT Infra Processes compliance and Documentation of core domain
• Ensuring up to date SOPs uploaded on portals for network team operations.
• Develop and maintain documents of Network and security devices
• Assisting in designing and implementation of the Infrastructure support processes and policies
• Identify and facilitate training programs for IT team to improve productivity of IT tools.
• Operations management
• Supervise the daily operations of any future NOC and FMS network team/security domain leads.
• Analysis of network traffic flow and take appropriate improvement actions wherever needed
• Escalate and report the exceptions to Infra Head.
• Technical Support
• Technical support to be given to CMS domain leads wherever they stuck, Provide L3 / L4 Support on network and security devices and Conclude RCA
• Do analysis and prepare RCAs for major incidents and submit to Infra head.
• Make sure proper handover to be given at the time of replacement of domain leads.
• Security and Patch Management
• Ensure upgradation of firmware's and other security updates on all critical network devices on a Quarterly basis. This include testing of patches on test environment and then pushing to production environment
• Hardening of Network device as per standards.
• Ensure updating all security devices like Firewall's OS on latest firmware, IPS, IDS with latest signatures on all internet firewalls.
• Quarterly review of Vulnerability Assessment Scan and closure penetration testing of all Network critical devices).
• Test and VAPT scan data center devices before setting up in the production environment.
• Do activities for Infra compliance for ISO27001 security standards
• Log management Event log analyzer
• Review logs as per the access management.
• Analyzing logs and try to find out a pattern of the vulnerability. Check for suspicious contents accessed by any user.
• Real Time Review multiple login failures, command executed on the firewall etc.
• 100% capturing of Admin Activities / Task (internal / FMS Team) done on Network devices.
• Any changes made in system without approval can be tracked down
• Real time analyzing of events logs generated out of the system - to ensure the system is free of Bots, Phishing activities, Virus.
• Backup of Log analysis for Audit requirement
• IT Change Management
• Operates as the Change Manager for IT network changes.
• Support Infra Head on completion of Changes authorized.
• FMS network and security team
• Interaction for daily incident management, new requirements, Changes etc.
• IT Coordinators of all ROYAL ENFIELD Businesses
• To review the network related Problems
• To work out new possibilities for improving Performance and Processes related to Facility Management, Backup of Critical Devices & network Management.
• Technical experts
• Interaction with technical experts of key vendors

Education

Graduate/Post Graduate in Engineering / MBA (Systems / IT)

Bachelor of Engineering / Bachelor of Technology / MCA / Diploma in Systems / Engineering

Experience

• 5+ years of relevant experience
• Experience in providing Technical Support 
• Experience in Manufacturing/ Automotive industry
• Good understanding of infrastructure, products, standards and configuration
• Ability to work flexible and stretch hours
• Demonstrate ownership of and accountability for relevant products and services
• Ability to work as part of a team and independently
• Ability to successfully handle multiple tasks while under pressure
• People Management skill; Working in synergy with cross functional teams

  Strong understanding of following technologies

• Fortinet SD-WAN and UTM including FortiAnalyzer and FortiManager
• Cisco Wireless LAN Controller, Indoor and outdoor wireless access points
• Forescout NAC or similar
• CyberArk PAM or similar
• Citrix and F5 Application Load Balancer
• Cisco Routing and Switching
• Cisco Data Center Networking (Nexus)