Senior, Service Now Reporting Analyst?

Welcome to Warner Bros Discovery the stuff dreams are made of Who We Are When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves Here you are supported here you are celebrated here you can thrive Your New Role The Senior ServiceNow Reporting Analyst will play a critical role in the Enterprise Service Management ESM office supporting the development and implementation of reporting capabilities and dashboards within the ServiceNow platform Based in Hyderabad this role will serve as a key contributor to the delivery of actionable reporting solutions that enable operational transparency and performance tracking across service management functions The Senior ServiceNow Reporting Analyst will partner closely with ESM process owners capability leads and business technology stakeholders to translate reporting needs into effective ServiceNow solutions This role demands strong analytical thinking in-depth knowledge of ServiceNow s reporting capabilities and the ability to provide consistent accurate and user-friendly reports and dashboards to support data-driven decision-making Your Role Accountabilities REPORT DASHBOARD DEVELOPMENT Build and maintain reports and dashboards within ServiceNow using standard reporting tools Performance Analytics and Platform Analytics as required Translate stakeholder requirements into technical specifications and configure solutions that reflect service metrics trends and progress toward targets Ensure consistency in reporting design data accuracy and adherence to governance and data access policies REPORTING STRATEGY PLANNING Contribute to the development of the reporting roadmap for the ESM office aligning with broader service management goals and objectives Ensure the reporting strategy addresses evolving business needs and supports operational tactical and strategic decision-making Recommend best practices and standards for report design dashboard layout and report scheduling STAKEHOLDER ENGAGEMENT REQUIREMENTS GATHERING Collaborate with ESM function leads and business technology teams to gather and validate reporting requirements Facilitate consultations to understand the business context and ensure that reporting solutions meet intended use cases Support report training demonstrations and onboarding for business users to maximize report adoption and usage OPERATIONAL SUPPORT CONTINUOUS IMPROVEMENT Monitor the usage accuracy and performance of reports and dashboards to ensure data integrity and continued relevance Maintain existing reporting assets by updating them in response to changes in data models service processes or business requirements Respond to ad-hoc reporting requests and troubleshoot issues as needed to ensure high-quality service to stakeholders GOVERNANCE DOCUMENTATION COMPLIANCE Maintain comprehensive documentation of reporting logic configuration decisions and stakeholder needs Enforce data access controls and ensure compliance with internal data governance frameworks Support audit and compliance efforts by providing traceable consistent reporting artifacts when required Qualifications Experiences 5 years of experience in data analysis reporting or business intelligence including at least 2 years working with ServiceNow Hands-on experience building reports and dashboards using ServiceNow Reporting Performance Analytics and Platform Analytics modules Strong understanding of service management concepts including service metrics operational dashboards and service process monitoring Excellent problem-solving skills with the ability to interpret business needs into scalable reporting solutions Strong communication and interpersonal skills capable of engaging with both technical and non-technical stakeholders Bachelor s degree in Information Systems Data Analytics Computer Science or a related field Not Required but Preferred Experience ServiceNow Certified System Administrator Performance Analytics or Reporting certification ITIL v4 Foundation Certification or equivalent understanding of service management practices Experience supporting enterprise service management initiatives in a large-scale or global organization Familiarity with enterprise data governance principles and report access control methods How We Get Things Done This last bit is probably the most important Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done You can find them at along with some insights from the team on what they mean and how they show up in their day to day We hope they resonate with you and look forward to discussing them during your interview Championing Inclusion at WBD Warner Bros Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law If you re a qualified candidate with a disability and you require adjustments or accommodations during the job application and or recruitment process please visit our for instructions to submit your request