Principal Technical Program Manager-itil/infra Platforms

Job Category Technical Program Delivery Elevate your career by steering multi-faceted tech programs integrating innovative solutions for a dynamic impact across global operations As a Principal Technical Program Manager within the Infrastructure Operations Technology team you will lead complex multi-functional technology projects and programs that will impact experiences for multiple groups across the firm including clients employees and stakeholders Your advanced analytical reasoning and adaptability skills will enable you to break down business technical and operational objectives into manageable tasks while navigating through ambiguity and promoting change With demonstrated technical fluency you will effectively manage resources budgets and cross-functional teams to deliver innovative solutions that align with the firm s strategic goals Your exceptional communication and influencing abilities will foster productive relationships with stakeholders ensuring alignment and effective risk management In this pivotal role you will contribute to the development of new policies and processes shaping the future of our technology landscape Job responsibilities Develop and implement strategic technical program plans aligning with organizational goals and cross-functional collaboration Oversee complex technology project and program execution managing resources budgets and timelines while mitigating risks and addressing roadblocks Foster strong relationships with stakeholders clients and cross-functional teams providing direction and defining decision-making procedures for beneficial outcomes Guide the selection and implementation of appropriate technologies platforms and software tools leveraging advanced technical fluency Champion continuous improvement by identifying process optimization opportunities incorporating best practices and staying abreast of emerging technologies Required qualifications capabilities and skills Formal training or certification on software engineering concepts and 10 years applied experience In addition 5 years of experience leading technologists to manage anticipate and solve complex technical items within your domain of expertise 7 years of experience or equivalent expertise in technical program management leading complex technology projects and programs in large organizations Proficient in managing ITIL change management processes and governance Exposure to AI ML technologies with the ability to leverage these tools to drive innovation and enhance decision-making processes Proven experience in data analysis and reporting with the ability to deliver insights and strategic recommendations at an executive level Demonstrated proficiency in technical solutions vendor product knowledge managing vendor relations and implementing solutions Advanced analytical reasoning skills applying critical thinking and problem-solving techniques to break down business technical and operational objectives Proven ability in leading through change managing dependencies and controlling change in high-pressure shifting environments Advanced expertise in stakeholder management establishing productive relationships and driving beneficial outcomes aligned with firm objectives About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our Consumer Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing We re proud to lead the U S in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction