Call Center Executive

3 weeks ago

Mumbai India Allen Lund Company Full time

Job Description

Our Story

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years

Job Summary: We are seeking a dedicated and skilled Call Center Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.

Key Responsibilities:

- Handle incoming and outgoing calls with professionalism and courtesy
- Provide accurate information to customers regarding our logistics services
- Resolve customer inquiries and complaints efficiently and effectively
- Maintain detailed and accurate records of customer interactions in the database
- Collaborate with team members to enhance customer satisfaction and improve service processes
- Meet or exceed performance metrics, including call handling time and customer satisfaction scores

Qualifications:

- 2-3 years of experience in a call center or customer service role
- Working knowledge of logistics and or supply chain operations is a plus
- Strong verbal and written communication skills
- Ability to handle difficult situations and maintain composure under pressure
- Proficient in using call center software and CRM tools
- Excellent problem-solving skills and attention to detail
- Flexibility to adapt to changing work environments and schedules

Location: Vashi, Navi Mumbai

Shift: Day Shift

Experience: 2-3 years

What We Offer:

- Competitive salary and performance-based incentives
- Comprehensive training and development programs
- A supportive and collaborative work environment
- Opportunities for career advancement

Additional Questions:

- How many years of experience do you have in a call center
- What is your Expected CTC
- Are you comfortable traveling to Vashi, Navi Mumbai

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