Call Center Executive

2 days ago

All India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role Overview: As a Call Center Executive at a leading healthcare provider in Mumbai Charni Road, you will play a crucial role in ensuring excellent patient care and service delivery. Your passion for service and dedication to delivering exceptional customer experiences will be highly valued in this dynamic environment. Key Responsibilities: - Answer all incoming calls promptly within defined response timelines during assigned shifts. - Log accurate and complete information for every call in the system. - Route inquiries and bookings to the correct department efficiently. - Handle general queries, appointment bookings, and charge-related inquiries. - Follow the escalation matrix when necessary for issue resolution. - Maintain professional and courteous communication with cross-functional departments. - Keep call logs and prepare departmental MIS reports. - Adhere strictly to duty rosters and maintain punctuality. - Perform any additional responsibilities assigned by the HOD. Quality Management: - Participate in regular QA/QC audits to ensure adherence to standard procedures. - Maintain high standards of call quality and turnaround time (TAT). - Actively contribute to the implementation of departmental quality initiatives. - Support hospital accreditation activities. Growth & Customer Experience: - Contribute to hospital promotion and awareness campaigns. - Enhance customer satisfaction through accurate, helpful, and timely responses. - Maximize patient footfall by providing complete and correct information during inbound calls. Qualification Required: - Education: Graduate in any discipline (mandatory) - Experience: 1 to 4 years in a front office, call center, or customer service role (preferably in healthcare) - Excellent verbal communication and interpersonal skills. - Strong organizational skills and attention to detail. - Ability to work in a fast-paced, shift-based environment. - Basic computer knowledge and proficiency in MS Office.,

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