▷ (04/11/2025) Customer Support Specialist

1 day ago

Delhi India Resource Algorithm Full time

Job Description Key Responsibilities 1. Customer Support & Escalation Handling - - Serve as the primary contact for customer escalations received through email and IVR channels. - Manage and resolve queries related to lounge access, card validation, and other service-related concerns. - Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and TATs. - - 1. Coordination & Stakeholder Communication - - Providing support on Whatsapp groups - Liaise with partner lounges, banking partners, and internal operations/product teams for issue resolution. - Ensure seamless communication flow between all stakeholders and track issues end-to-end until closure. - Escalate recurring or critical issues proactively to ensure timely management intervention. 1. Reporting & Documentation - - Maintain accurate and up-to-date records of all customer interactions, complaints, and resolutions using CRM tools. - Prepare daily, weekly, and monthly reports on escalation trends, turnaround times, and performance metrics. - Support the management team with ad-hoc reporting and service analytics. BUDGET for the above profile: 6 LPA, and location is T3 terminal (Delhi) Shift- Rotational shift

  • (04/11/2025) TSG SPECIALIST

    1 day ago

    Delhi, India UPS Full time

    Job Description Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes...

  • ▷ [02/11/2025] Customer Support Executive

    3 days ago

    Chennai, India iT Gurus Software Full time

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    Noida, India Barclays Full time

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    3 weeks ago

    New Delhi, India Sakon Full time

    Walk-in Drive – Associate / Senior Associate – HelpdeskDate: 7th Oct 2025 – 9th Oct 2025⏰ Time: 11:00 AM – 6:00 PMVenue: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021Contact Person: Anuradha DhalJob OverviewWe are hiring for Associate / Senior Associate – Helpdesk to support our SaaS Mobility product. The...

  • Customer Support Specialist

    3 weeks ago

    New Delhi, India Sakon Full time

    Walk-in Drive – Associate / Senior Associate – Helpdesk Date:7th Oct 2025 – 9th Oct 2025 ⏰Time:11:00 AM – 6:00 PM Venue:6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021 Contact Person:Anuradha DhalJob Overview We are hiring forAssociate / Senior Associate – Helpdeskto support our SaaS Mobility product. The...

  • Workday Tester

    1 day ago

    Pune, India Agilysis Full time

    Job Description POSITION SUMMARY: The Workday Functional Test Analyst focuses on testing and quality assurance for multiple Workday modules, ensuring accurate configurations and business processes through thorough testing, documentation, and stakeholder engagement. KEY RESPONSIBILITIES: Testing & Quality Assurance - Execute test cases for Workday...

  • ▷ [11/10/2025] Customer Solutions Design Specialist

    4 weeks ago

    Delhi, India BT Group Full time

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  • (04/11/2025) Marketing Communications Specialist

    1 day ago

    Mumbai, India Eaglehires HR Solutions Pvt Ltd Full time

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    Kolkata, India 11 Minds Full time

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  • Customer Support Specialist

    4 weeks ago

    Pune, Maharashtra, India, Maharashtra Sakon Full time

    Walk-in Drive – Associate / Senior Associate – Helpdesk Date: 7th Oct 2025 – 9th Oct 2025⏰ Time: 11:00 AM – 6:00 PM Venue: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021 Contact Person: Anuradha DhalJob OverviewWe are hiring for Associate / Senior Associate – Helpdesk to support our SaaS Mobility product....