Process Developer

4 days ago

Gurugram Gurugram, India Genpact Full time

Job Description

Inviting applications for the role of Customer Service Consultant - Process Developer

Responsibilities

- Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.

- Being able to communicate effectively both verbally and in writing.

- Able to sense other people's emotions and provide the answer or support based on their needs.

- Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.

- Easy adjust to changing scenarios regarding ways of working.

- Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.

- Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts)

- Customer service through electronic channels.

- Projecting a positive image of the company and brand.

- Implementing changes using your creativity and focus on process improvement.

- Correct and complete documentation of all customer interactions. Having a good know-how of the entire process.

- Using time effectively and prioritize the daily tasks accordingly.

- Sharing with all team members any relevant knowledge obtained through customer interactions.

- Attending training sessions.

- Arranging working schedules with colleagues flexibly, according to business needs.

- Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.

- Providing assistance to new colleagues whenever possible.

- Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

- Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

Qualifications we seek in you

Minimum Qualifications

- Very good knowledge of English (B2).

- Bachelor's degree.

- Good MS Office knowledge.

- Analytical thinking and self-starter.

Preferred Qualifications/ Skills

- Relevant experience in international phone customer service

- High motivation and ability to learn.

- Ability to work under time pressure.

-

-

-

-

-

  • Business Development

    2 weeks ago

    Gurugram, India E Process Solutions Full time

    Assistant Business Development Gender - Male/ Female Age group yrs Qualification - Must have graduation in any stream Work Experience- Minimum 2 years exp. in sales Location of Work- Gurugram Work Timings - 09:00 AM to 06:00 PM Working Days - Monday To Friday Skills Required:- Planning and execution of new business development, competitor analysis. Must...

  • Process Developer

    4 days ago

    Gurugram, Gurugram, India Genpact Full time

    Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Process Developer

    2 weeks ago

    Gurugram, Gurugram, India Genpact Full time

    Job Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...

  • ?Process Developer- DevOps

    5 hours ago

    Gurugram, Gurugram, India Genpact Full time

    Job Description We are inviting applications for the role of Process Developer, DevOps In this Individual contributor role, you will be responsible for developing automation and handling cloud SRE activities. You will be working actively on the DevOps operational issues along with internal/ external partners to automate things and help recover the systems...

  • Process developer OTC

    2 weeks ago

    Gurugram, Gurugram, India Genpact Full time

    Job Description Invitingapplicationsfortherole of Process Developer, OTC Order to Cash profile with experience in Billing and AR domain Responsibilities - Contract management for global clients for OTC process - Month close activities i.e. Revenue booking basis the active financial contract - Internal Audit closure - Monthly billing to customers -...

  • Process Developer

    2 weeks ago

    Gurugram, India Genpact Full time

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Process Developer

    2 weeks ago

    Gurugram, India Genpact Full time

    Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Process Developer

    2 weeks ago

    Gurugram, Gurugram, India Genpact Full time

    Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Process Developer AP Purchasing-

    2 weeks ago

    Gurugram, Gurugram, India Genpact Full time

    Job Description Inviting applications for the role of Process Developer, AP Purchasing This position will be aligned with specific business groups to proactively assist them with managing their ongoing purchase of goods and services following standard, compliant processes while ensuring the information is accurate and complete in support of other Finance...

  • Process Developer- Record to Report

    5 days ago

    Gurugram, Gurugram, India Genpact Full time

    Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...