Application Engineer Demonstration

Job Title: Application Engineer – Demonstration (Radiology & Imaging Systems) Department: Demonstration & Applications – Radiology Division Location: Vapi, Gujarat / Field-based (as per requirement) Reports To: Manager / Senior Manager – Demonstration & Applications Job Purpose: To conduct product demonstrations, application training, and technical support for Radiology & Imaging systems including X-Ray, C-Arm, Digital Radiography (DR), and CT systems, ensuring effective product positioning, customer satisfaction, and clinical efficiency. Key Responsibilities: 1. Product Demonstration & Application Training - Conduct live demonstrations and application training for X-Ray, C-Arm, DR, and CT systems at hospitals, clinics, and medical institutions. - Train medical professionals, radiologists, and technicians on product usage, image optimization, radiation safety, and maintenance protocols. - Develop and deliver presentations showcasing product features, advantages, and clinical applications. - Support marketing and sales teams during product demonstrations, exhibitions, and customer interactions. 2. Clinical & Technical Support - Assist installation and commissioning teams to ensure smooth handover of systems for demonstration and application. - Provide clinical and operational support during product evaluations, site acceptance tests (SAT), and user feedback sessions. - Troubleshoot basic operational and image-quality issues in coordination with service engineers. - Gather user feedback and communicate application-related insights to R&D and product management teams for continuous improvement. 3. Documentation & Compliance - Maintain detailed records of demonstrations, training sessions, and user feedback. - Ensure compliance with AERB radiation safety guidelines and company SOPs during demonstrations and clinical trials. - Prepare and update application manuals, user training materials, and demonstration reports. 4. Cross-Functional Collaboration - Collaborate with Sales, Service, R&D, and Quality teams to provide product insights, feature validation, and clinical acceptance inputs. - Support marketing and regulatory documentation through clinical case studies and real-world application data. - Participate in internal product validation and user experience testing prior to market release. 5. Customer Relationship Management - Act as a technical liaison between customers and the organization for application-related matters. - Ensure high levels of customer satisfaction through prompt, professional, and knowledgeable interaction. - Provide after-demonstration follow-up to ensure product usability and continued confidence among end-users. Qualifications and Experience: - B.E. / B.Tech (Electronics or Biomedical Engineering) - or Diploma / Degree in Radiology / Medical Imaging Technology. - Minimum 5 years of experience in product application, clinical demonstration, or technical training for radiology and imaging systems (X-Ray, C-Arm, DR, CT). - Experience in hospital-based imaging environments or medical device manufacturing (preferred). - Strong understanding of radiographic imaging principles, exposure parameters, and safety practices. Skills and Competencies: - Fluent in English (spoken and written) with excellent presentation and interpersonal skills. - In-depth knowledge of radiology imaging workflows and device operations. - Strong technical troubleshooting and analytical abilities. - Confident communicator capable of engaging with clinicians and hospital administrators. - Proficient in MS Office, PowerPoint, and CRM tools. - Willingness to travel across India or globally for demonstrations and training programs. Key Performance Indicators (KPIs): - Number and success rate of demonstrations conducted - Customer satisfaction and feedback scores - Training effectiveness and documentation quality - Reduction in post-installation user issues related to application - Contribution to product enhancement and market readiness