▷ (Urgent) Senior Executive - Offline Operations

5 days ago

Mumbai, India Pes Hr Services Full time

Job Description - Handle offline queries received from B2B agents and agency partners worldwide - Provide timely and effective support to agency partners, ensuring high satisfaction - Maintain and nurture positive relationships with suppliers and agents - Coordinate with internal teams to resolve operational issues related to offline channels - Monitor and track offline operations to ensure smooth workflow and process adherence - Prepare reports on query resolution and agent performance as required - Identify areas for process improvement and implement corrective actions

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