Travel Consultant Iii

Your ideas can drive the future of corporate travel Join BCD and challenge the status quo Job Title Senior Travel Associate Travel Consultant III Bring your passion and energy to our growing team We re hiring Senior Travel Associate Full Time NCR- India As a Senior Travel Associate you will Be the first person in the market and really a pioneer You must be highly resourceful self-sustained individual who can work well with minimum supervision and be comfortable working at the BCD or client office and be able to manage face to face conversations including managing some highly senior level executives This position performs at an expert senior level and demonstrates an extensive knowledge and understanding and of all areas in the travel industry Responsible for accurately and efficiently handling incoming requests via multiple channels i e phone email etc and providing proactive travel consultation Book reservations for air travel hotel and car rentals with accuracy Handle Travel arrangements with complete confidentiality and offering high touch services Arrange innovative and creative special services as requested by the client Solve problems on the spot using various tools and expert communication skills Own problems throughout the lifecycle of issue and be available to respond as necessary Able to make independent decisions under difficult situations Must be able to work in a self-directed environment as well as be a team player Maintains and seeks expansion of current knowledge and have a growth mindset Achieve individual and contractual service level goals related to telephone quality and productivity Maintain client profiles ensuring specials requests and reward program information are included such as frequent flyer driver hotel stay Ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes Know and properly use airline terminology codes fare basis airline rules and tariffs resource guides and industry contacts Remain informed of all airline rules and regulations and current affairs Communicate information to clients accurately and appropriately Assume and perform other duties and responsibilities not specifically outlined herein as and when requested About you Ideally you will have 5 to 6 years of relevant work experience as a Travel Senior Travel Consultant Strong knowledge of managing travel request not only for travel with in and from India but also regionally APAC as well as Globally as this person will support request from other markets as part of after office hours services or and on need basis Prior experience of working as an implant will be preferred Dedication to customer satisfaction show a willingness to do what it takes to get the job done acting with tact and demonstrating excellent problem-solving skills Strong interpersonal skills and professionalism Demonstrate above average productivity level Proficiency on GDS system mandatory Demonstrate internet research skills for clients information Ability to deliver high levels of customer service to travellers the ideal candidate must be willing to work weekends and be able to deal with on call provision for after office hours weekends PH Overall someone who be flexible in regards to operating hours About us We re a market leader in travel management We help people and companies travel smart and achieve more and our clients include some of the world s best-known and most innovative business and consumer brands We operate in more than 100 countries and the majority of our 10 000 people work virtually because a 10-second commute usually makes awesome sense We re committed to sustainability and to driving success for our customers our business and ourselves Learn more about Your life at BCD Working at BCD means connecting collaborating and celebrating You ll be part of a virtual dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy But don t just take our word for it Hear why people join BCD and more about the great perks of You ll be offered Opportunities to grow your skillset and career A compensation package that feels fair to you including mental physical and financial wellbeing tools An inclusive work environment where diversity is celebrated Ready to join the journey Apply now We re dedicated to building a diverse inclusive and authentic workplace If you re excited about a role but your experience doesn t align perfectly we still encourage you to apply We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively For accommodation requests or further information contact our Talent Acquisition department at