Project Manager I, Support Ops

2 weeks ago

Mumbai, Maharashtra, India Kroll Full time
Job Description

The day-to-day responsibilities include but not limited to:

- Manage end-to-end project delivery across multiple initiatives, ensuring projects are completed on time, within scope, and within budget.
- Prepare detailed project plans, including timelines, milestones, dependencies, and resource allocations, and monitor against progress.
- Gather and document requirements from client services and business stakeholders to ensure clarity for technology teams.
- Serve as the central point of communication between departments, facilitating effective collaboration across Client Services, Technology, Operations, and other business units.
- Proactively identify risks, issues, and dependencies, escalating when appropriate to maintain project momentum.
- Ensure clear and timely status reporting to stakeholders, translating technical updates into business-friendly language.
- Lead project meetings with cross-functional teams, ensuring alignment on goals, responsibilities, and deadlines.
- Track and manage changes in scope, adjusting plans and communicating impacts appropriately.
- Support the Senior Project Manager in maintaining and improving project management standards, templates, and methodologies.
- Foster a culture of accountability and follow-through, ensuring project commitments are met and client expectations are managed effectively.

Essential traits:

Must have

- 5+ years of project management experience in technology, professional services, or a related field.
- Proven ability to manage multiple projects in a high-volume, fast-paced environment.
- Strong skills in building and maintaining in-depth project plans.
- Exceptional communication and stakeholder management skills, able to work effectively across technical and non-technical groups.
- Demonstrated experience leading cross-functional project meetings and driving consensus.
- Strong organizational and problem-solving skills with a focus on results.
- Familiarity with project management tools (e.g., Monday.com, JIRA, MS Project, or similar).
- Certifications such as PMP, Prince2, or Agile are a plus, but not required.

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