Director, Technical Program Management

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide Together with our customers we re helping build a sustainable economy where everyone can prosper We support a wide range of digital payments choices making transactions secure simple smart and accessible Our technology and innovation partnerships and networks combine to deliver a unique set of products and services that help people businesses and governments realize their greatest potential Title and Summary Director Technical Program Management Job Title Director Technical Program Management Cross Border Services Overview In addition to our traditional payments portfolio Mastercard is aggressively expanding into new payment flow and leveraging the digital and connected world of people and economies to deliver faster reliable and more efficient propositions to make payments - send or receive money The Cross Border program is part of the wider Disbursement Remittances business that we are looking to expand at a compounded rate of 50 per year for the next 5 years We are building solutions to enable payments in an any-to-any format - anyone anywhere can send or receive money using any channel - money exchanges banks digital wallets cards or fintech apps - providing a seamless and unified experience for both individuals and business to move money We are looking for a passionate innovative and experienced engineers with a proven track record in leading the evolution of software products and their implementation in various markets - comfortable both working hands-on as well as guiding and mentoring a team of engineers and critically always challenging the status quo and pushing and driving the technology roadmap to ensure that the solutions leverage technology to the maximum extent Role What s it all about and what do we expect you to do day to day - Exhibits the behaviours of Lean Management and help multiple teams embrace agile process of Scrum Kanban and Extreme Programming - Support multiple teams with implementation of agile rules - rules of scrum build in quality and limiting work in progress - Trained as a team facilitator and is continuously engaged in challenging the old norms of development to improve performance in the areas of quality predictability flow and velocity - Enable cadence and Synchronization across multiple teams so the individual team s backlogs and solutions are understood resolved and integrated - Close collaboration with the product management to keep the backlog healthy groomed and purged - Organizes and accelerates a group of related product engineering backlog items or activities across multiple teams aligning dependent organizations Identify and remove blockers and always find the path forward in challenging situations - Creates mechanisms to effectively report out and control execution Recognizes complexity and creates predictable delivery paths for large and or complex efforts Measurably improves streamlines and or eliminates excess processes Utilizes cross organizational mechanisms to describe and drive continuous improvements - Drives execution of an outcome from inception through successful delivery through the full stack of the services domains or an outcome that spans multiple teams and integrations across the enterprise - Looked to as first point of contact for your team or area and maintains the backlogs as transparent source of truth for status providing the right information and associated data visually about the state backlog of the project to the right all the audience at the right all times Maintains backlogs as always on information radiators on batch size and flow of work - Understands the business strategy and design approaches within product program or domain with depth to be credible and effective with teams they work with Can competently and independently represent team s services - Keeps abreast of evolving technology landscape Can ask the right questions to evaluate the strengths and weaknesses of designs scalability latency security performance data integrity etc - Works with ambiguity and with limited guidance The business outcome program and or product strategy is defined but nothing else is Able to get the inertia out and the epic in motion or able to get the entropy out and start the agile ceremonies for a calm and predictable delivery pattern - Transform raw thoughts into clear and concise communications instructions to the teams through backlog grooming Can communicate with confidence 3 levels up using transparent backlog - May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and backlogs roadmaps identifying opportunities to be faster better and cheaper - Understands the needs of the engineers and technical operations teams who have to build maintain and operate the services and technical assets - Regularly review metrics and proactively seek out new and improved data mechanisms for visibility ensuring your program stays aligned with organization objectives - Plays active role in mentoring and recruiting others About You - Expert with agile deliver using Lean Product management Lean Management and DevOps practices - Run and manage agile process - grooming planning prioritization and retrospectives - Anticipate bottlenecks risk and dependencies Adequately using agile practice to unblock ROAM Risks and eliminate dependencies to create flow of work - Determine if success metrics are in place and if not you work to define them - Recognize discordant views and take part in constructive dialog to resolve them - Continuously assess product development life cycle and software development lifecycle to improve concurrent project delivery - Streamline and or eliminate excess process in any area of the architecture production operations environment or business area where the same efforts or issues are repeated year-over-year - Experienced in agile and modern SDLC practices Scrum Kanban Continuous Delivery DevOps Quality engineering and the delivery situations they are used for - Has skills to conduct product demos and co-ordinate with product owners to drive product acceptance signoffs - Have software engineering or product management experience and background Corporate Security Responsibility All activities involving access to Mastercard assets information and networks comes with an inherent risk to the organization and therefore it is expected that every person working for or on behalf of Mastercard is responsible for information security and must Abide by Mastercard s security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines