Staff Inbound Product Manager

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone Key Attributes Product Ownership The candidate should demonstrate a track record of owning successful Enterprise product development in a SaaS environment Execution The candidate should be proactive in the action they take Analytical The candidate should understand how to interpret information and how to apply it in action They should always be looking for ways to scale Skilled Communicator The candidate should be able to communicate and manage cross-functional teams to get results What you get to do in this role Lead product strategy that sets us up for success Communicate product priorities and build consensus Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries Work with multiple teams to guide projects through development and bring high-quality products to life Integrate usability studies research and market analysis into product requirements to enhance user satisfaction Communicate complex problems into easily understood requirements and provide solutions Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry 8 years of overall product management experience with at least 2 years in a large prominent company Experience building and launching products for external paying customers Experience working in an agile scrum environment Experience creating owning and driving product road maps Experience with end-to-end product delivery - discovery ideation requirements specs delivery data analysis customer feedback Experience collaborating with software engineers architects UX and other stakeholders Strong oral and written communication skills - able to communicate complex concepts clearly and concisely Can articulate demonstrate innovative thinking FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license