Associate Cybersecurity Engineer, Managed Security Services

Who We Are At Critical Start we re on a mission to make everyone a valued member of a winning team united by an inspiring purpose shaping the future of cybersecurity Since 2012 we ve been dedicated to safeguarding organizations from cyberattacks preparing for evolving threats and earning recognition for our innovative contributions to the industry We thrive in an agile collaborative environment that fosters creativity and action At Critical Start innovation drives everything we do We pioneered the first MOBILESOC app for on-the-go threat detection and response automated alert resolutions to maximize efficiency and cut alert investigation time by 99 3 - transforming the way cybersecurity teams work Our team and customers genuinely value the impact we make every day Want to hear more from our team Watch to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look What can we offer you A chance to make an impact every day whether protecting customers or contributing to a greater mission Collaboration with talented supportive teammates who value accountability and growth A commitment to continuous improvement striving for excellence and breaking past mediocrity A culture of learning innovation and inclusivity where every idea matters Recognition for being at the forefront of the industry we ve received accolades that prove we re doing something right A supportive environment where you belong and your contributions truly matter as one team member put it Every day presents new challenges and opportunities for growth and the culture is unlike any other Who You Are We are searching for a dedicated and proficient Associate Cybersecurity Engineer to join the Critical Start Technologies Private Ltd team operating under the Critical Start umbrella for our India operations The perfect candidate should have extensive knowledge of Security Information and Event Management SIEM tools including Microsoft Sentinel Splunk and Sumo Logic They should also be well-versed in Endpoint Detection and Response Extended Detection and Response EDR XDR integrations like SentinelOne Defender for Endpoint Server CrowdStrike and Palo Alto Cortex XDR As an Associate Cybersecurity Engineer you will have a vital role in providing managed security services to our clients guaranteeing the smooth operation of their security infrastructure What You Will Be Doing Skills Maintenance Keep your industry knowledge up-to-date by maintaining deep expertise in SIEM tools and EDR XDR products Client Interaction Deliver our managed services to clients efficiently working on project-based tasks related to SIEM and EDR XDR technologies Collaborate closely with clients to address technical issues provide value reports and configure their systems effectively Technical Guidance Offer technical guidance expertise and configuration support to clients helping them maintain strong and efficient SIEM and Endpoint security programs Best Practices Assist clients in implementing best practices for deploying and configuring endpoint agents endpoint security policies log forwarders data sources content and alerts Security Enhancement Assist clients in enhancing the security of their SIEM and Endpoint products ensuring alignment with industry standards and our program offerings Issue Resolution Troubleshoot problems related to data source interactions with SIEM technologies and API connections between supported security integrations and our platform CORR Automation Opportunities Identify chances to automate parts of SIEM and Endpoint engineering tasks to improve efficiency and accuracy Documentation Management Create and update extensive security documentation encompassing playbooks standard operating procedures and training materials Ongoing Education Keep abreast of the latest security threats and trends integrating this knowledge into our security solutions Attain and maintain relevant security certifications Collaborative Teamwork Work closely with fellow cybersecurity engineers product managers and architects to devise and implement innovative security solutions that offer the highest level of protection for our clients What You Will Bring Required Qualifications Bachelor s degree in Computer Science Cybersecurity Information Technology or an equivalent field or equivalent experience and industry certifications 2 years of experience with SIEM tools Splunk Microsoft Sentinel Sumo Logic or Devo Familiarity with various security data sources log formats and ingestion methods Experience in creating SIEM content including alerts reports and dashboards Excellent communication and customer service skills Ability to establish rapport and trust with customers even in discussions about complex technical issues Proficient in troubleshooting technical issues related to security products Desired Qualifications 1 years of experience with any EDR XDR solution 3 years of experience with Cloud Technologies Azure AWS or GCP Experience deploying security solutions in an MSSP environment is a plus Experience with DevOps tools is a plus Terraform Ansible Puppet Salt Stack etc Scripting abilities in Bash PowerShell Python or other programming scripting languages What It s Like Working Here Imagine a dynamic enjoyable and rewarding work environment We are professionals and the work we do holds immense significance like saving our customers from potential disasters However we believe in not taking ourselves too seriously Prefer a casual dress code every day No problem as we find comfort enhances our thinking What does our Compensation and Benefits package entail Competitive salary Statuary PTO Paid Time Off policy Depending on the role you may work in the office remotely or adopt a hybrid work model We prioritize your privacy and security Please note that Critical Start will never request financial information or sensitive personal data during the interview process If you encounter any suspicious requests do not respond and contact us directly at recruiting criticalstart com Thank you for helping us maintain a safe and trustworthy hiring experience Critical Start welcomes people from all backgrounds and walks of life One of our core values is to Do what s best for our employees and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants strictly prohibiting any form of discrimination or harassment based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws This policy encompasses all aspects of employment including recruitment hiring placement promotion termination layoff recall transfer leaves of absence compensation and training Mental and Physical Requirements It s important to note that specific physical and mental requirements may vary depending on the nature of the office job organization and individual responsibilities Physical Stationary position for extended periods of time Constantly operate a computer Occasionally you may be required to move equipment or other items up to 20 lbs The ability to communicate information and ideas so others will understand Must be able to exchange accurate information in these situations Mental Must be able to apply established protocols in a timely manner Make timely decisions in the context of workflow Ability to complete tasks and perform in situations requiring speed deadlines or productivity quota Ability to work effectively and efficiently in high stress situations Ability to simultaneously address multiple complex problems How to Apply Interested candidates are invited to visit our career site and apply for the position