Key Account Manager

7 hours ago


Bengaluru, India Nuwizo Digital Full time

Job Title: Key Account Manager Location: Bangalore, India (Hybrid/On-site) Experience: Min 2+ Department: Client Success Reports To: Chief Business Officer / Founders About the Role: We are looking for a Key Account Manager who will act as the primary point of contact for our top clients. The ideal candidate should have strong communication, project management, and relationship-building skills, with a deep understanding of digital marketing or tech services. You will ensure high client satisfaction, drive account growth, and act as a strategic advisor to help clients achieve their business goals through our solutions. Key Responsibilities: - Serve as the main point of contact for assigned key accounts, ensuring smooth communication and relationship management. - Understand client business objectives and align them with company services (Digital Marketing, Website Development, SEO, Ads, etc.). - Develop and maintain long-term relationships with decision-makers and stakeholders. - Proactively identify upselling and cross-selling opportunities within accounts. - Work with internal teams (marketing, design, tech, and operations) to deliver projects on time and within scope. - Monitor account performance, campaign results, and deliver regular progress reports to clients. - Resolve client issues quickly and effectively while maintaining a positive relationship. - Forecast account growth, renewal potential, and client retention metrics. - Represent client interests during internal discussions to ensure customer-centric delivery. - Stay updated on market trends and competitors to provide strategic insights to clients. Key Skills Required: - Excellent verbal and written communication skills. - Strong presentation and negotiation abilities. - Proven experience in client servicing / account management (preferably in a digital marketing or IT agency). - Ability to manage multiple accounts and projects simultaneously. - Strong analytical and problem-solving skills. - CRM and project management tool proficiency (e.g., HubSpot, Monday, Zoho, or Trello). - Strategic thinker with attention to detail and a customer-first mindset. Qualifications: - Bachelor’s degree in Business, Marketing, Communications, or a related field (MBA preferred). - 3–6 years of proven experience in key account management or client success roles. - Prior experience in a digital marketing, software, or B2B service-based company is an added advantage.



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