Senior Manager

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Senior Manager Training In this role you will be responsible for handling the business training for an Insurance business You will lead the training function with a proactive and problem-solving approach with good logical reasoning ability You will be encouraged to have good client management skills and analytical skills Roles and Responsibilities Readiness of new hire class - logistics documentation Timely effective pre- process process trainings internal or client led Build daily weekly dashboards on new hire training progress Feedback mentorship of new hires Ensure 100 adherence to new hire learning paths Ensure 100 adherence to SOPs Update trackers Update dissemination for all new and stable processes Conduct error root cause analysis training needs identification planning and conducting refreshers knowledge assessments Build action plan for people missing SLAs during training and post training completion Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business Daily touch points with process trainers SME to effectively drive knowledge management and people development practice Lead all the Quality and Improvement in execution projects Be a consultant to the business and advice operational improvement ideas Plan and organize employee domain and development programs and as per the training need identification Align with the employee development initiatives run at the organization level Upskill employees on business domain based on training and development needs assessment Qualifications we seek in you Minimum Qualifications Graduation in any stream except BBA MBA B Tech M Tech and Technical Graduation Law Essential skills Must have a good years of experience in Individual Group Disability Insurance or Employee Benefit or Worker Compensation or Absence management and in transitions knowledge transfer training Excellent Interpersonal skills Effective probing skills Proactive communication High analytical skills - should be able to foresee issues and suggest solutions with impactful data Passionate committed to learn and make learning impact felt in the business Must have decision-making capability Problem solving skills with customer centric approach Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service Good in MS Excel and Powerpoint Ready to work on stretched working hours Ability to independently interact with internal and external customers Excellent people management and customer management skills Effective presentation skills Focus on Customer satisfaction Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training