Communication Analyst

1 week ago


SAS Nagar, India InfoStride Full time

Job Title: Communication Analyst Experience: 2–4 Years Location: Mohali Work Timing: 12:00 PM – 9:00 PM Job Summary: We are seeking a detail-oriented Communication Analyst with strong analytical skills and hands-on experience in managing operations. The ideal candidate must have practical expertise in Microsoft Dynamics CRM and the ability to prepare reports and presentations for leadership. Key Responsibilities: - Manage and monitor daily communication operations across teams. - Analyze data, communication patterns, and workflow performance to identify improvement areas. - Work extensively on CRM Dynamics for tracking, updating, and maintaining customer information. - Prepare weekly and monthly reports on communication metrics, productivity, and process performance. - Create professional PPT presentations for internal reviews, management meetings, and client discussions. - Develop dashboards and insights to support data-driven decision-making. - Coordinate with cross-functional teams to ensure smooth communication processes. - Troubleshoot operational issues and ensure timely resolutions. Required Skills: - Strong analytical and operational management skills. - Mandatory: Hands-on experience with Microsoft Dynamics CRM. - Proficiency in MS PowerPoint and Excel for reporting and presentations. - Excellent verbal and written communication skills. - Ability to multitask and work in a fast-paced environment. - Strong attention to detail with problem-solving abilities. Education: Bachelor's degree in Business, Communication, IT, or a related field.


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