[15h Left] Blended Process

6 days ago

Navi Mumbai Mumbai City Mumbai, India Capita Full time

Job Description

Key Responsibilities:

? Voice Support (Inbound/Outbound):

- Answer customer calls promptly and professionally.
- Resolve queries related to products, services, or orders.
- Provide product/service information clearly and accurately.

? Non-Voice Support (Email/Chat):

- Respond to customer queries via email, live chat, or CRM systems.
- Handle complaints, process orders, and update customer records.
- Ensure timely and accurate responses to customer concerns.

? Customer Relationship Management:

- Maintain a positive, empathetic, and professional tone in all interactions.
- Follow up with customers to ensure resolution and satisfaction.
- Build strong rapport with customers to promote brand loyalty.

? Process & Quality Adherence:

- Log all customer interactions accurately in CRM tools.
- Follow SOPs and quality guidelines.
- Meet or exceed performance metrics such as CSAT, AHT, FCR, and TAT.

Required Qualifications:

- Education:
- 12th Pass or Graduate in any stream.
- Experience:
- 0–2 years in BPO/KPO/customer service (voice or blended process).
- Freshers with good communication skills are encouraged to apply.
- Skills:
- Strong verbal and written English communication.
- Typing speed of 30+ WPM with accuracy.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Familiarity with CRM tools (preferred).

  • Blended Process

    16 hours ago

    Mumbai, India Jobegy Full time

    Job location MALAD Blended requirements. Hsc/Graduate with 1 to 3 year of experience. CLAIMS INVENTORY MANAGEMENT ( IM ) - blended process (50% back office & 50% voice) Fixed shift - 5:30pm to 2:30am and weekends off - Blended process b2b and b2c for credit cards, working on cases and files, where there is a dispute between the customer and the merchant...

  • Blended Process

    1 week ago

    Mumbai, India Wehire Talent Solutions Full time

    WeHire Talent Solution is hiring for Blended Process Chime - Financial Technology Process - it's a blended process with chat and calls (Payment Processor/ Financial app like Paytm) US Process Shift Window: 24/7 Week off: Any 2 Rotational off Minimum 2 yrs customer service experience mandatory Comms quality - excellent WORK FROM OFFICE Rounds of...

  • Blended Process

    1 week ago

    Navi Mumbai, India Wehire Talent Solutions Full time

    WeHire Talent Solutions is hiring for a Blended process Process: US - Online shopping - Luxury brands **Job Description**: 1. Location: Airoli 2. Handling calls & Chats (Customer Service) 3. Need to handle queries related to US Customers. 4. Designation: CSA 5. Excellent communication skills needed 6. HSC/ Graduate with a Minimum of 6 Months of Chat...

  • Blended Process

    2 weeks ago

    Mumbai, Maharashtra, India Orange Hr Full time

    Job location MALAD Blended requirements. Hsc/Graduate with 1 to 3 year of experience. CLAIMS INVENTORY MANAGEMENT ( IM ) - blended process (50% back office & 50% voice) Fixed shift - 5:30pm to 2:30am and weekends off - Blended process b2b and b2c for credit cards, working on cases and files, where there is a dispute between the customer and the merchant...

  • Blended Process

    3 days ago

    Mumbai, Maharashtra, India Jobegy Full time

    Job location MALAD Blended requirements. Hsc/Graduate with 1 to 3 year of experience. CLAIMS INVENTORY MANAGEMENT ( IM ) - blended process (50% back office & 50% voice) Fixed shift - 5:30pm to 2:30am and weekends off - Blended process b2b and b2c for credit cards, working on cases and files, where there is a dispute between the customer and the merchant...

  • is Hiring For Blended Process

    2 weeks ago

    Navi Mumbai, India Wipro Full time

    *Opening in Wipro* Process - US HR Operations ( Blended Process) Location - Airoli Shift - US Shift (9.5 hrs Shift) Salary - 26k ( In-hand) Graduate with minimum 1 year of experience can apply. Customer service experience can apply. Excellent communication skills required with good excel knowledge. On Payroll Job. Age - 30 Max 5 days working with Sat-Sun...

  • is Hiring For Blended Process

    10 hours ago

    Navi Mumbai, Maharashtra, India Wipro Full time ₹ 26,000 per year

    *Opening in Wipro*Process - US HR Operations ( Blended Process)Location - AiroliShift - US Shift (9.5 hrs Shift)Salary - 26k ( In-hand)Graduate with minimum 1 year of experience can apply.Customer service experience can apply.Excellent communication skills required with good excel knowledge.On Payroll Job.Age - 30 Max5 days working with Sat-Sun fixed week...

  • Blended Process

    16 hours ago

    Navi Mumbai, Maharashtra, India Aparna Singh Label Full time

    *_**HIRING FOR BLENDED PROCESS IN NAVI MUMBAI**_* - **Location - Navi Mumbai**: - **Shift - Fixed night sift/day sift**: - **Salary - upto 35000 in hand (Depend upon last drawn)**: - **Education - Undergrad/Graduate (Any Stream) can apply**: - **Experience - Freshers/Experience both can apply**: - **Perks -** **Unlimited incentives, PF, Bonus, Health...

  • Blended Process Executive

    7 days ago

    Navi Mumbai, Maharashtra, India Hunt Mantra Full time ₹ 1,00,000 - ₹ 2,00,000 per year

    Back Office Executive ( Blended process)Location:- Navi Mumbai- Turbhe & AiroliSalary: 16,500 -25,000 in-hand + IncentivesShifts: Rotational / Day / Night (depending on process)Working Days: 5 Days Working 2 WeekoffsRoles:Customer Support (Airline Process Calls, Chats, Emails)Back Office (US Insurance Claims 80% Back Office, 20%...

  • We are hiring For the Blended Process

    2 days ago

    Navi Mumbai, Maharashtra, India Hunt Mantra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Blended Process (Voice Nonvoice)Need Good Communication skills in English5 Day Working Mon- FriSat-Sun Fix OffGrad/UG Both can applyA cab will be providedLocation- Airoli/SakinakaShift - Rotational Night ShiftContact- HR Sunny