[15h Left] Blended Process

4 weeks ago

Navi Mumbai Mumbai City Mumbai, India Capita Full time

Job Description

Key Responsibilities:

? Voice Support (Inbound/Outbound):

- Answer customer calls promptly and professionally.
- Resolve queries related to products, services, or orders.
- Provide product/service information clearly and accurately.

? Non-Voice Support (Email/Chat):

- Respond to customer queries via email, live chat, or CRM systems.
- Handle complaints, process orders, and update customer records.
- Ensure timely and accurate responses to customer concerns.

? Customer Relationship Management:

- Maintain a positive, empathetic, and professional tone in all interactions.
- Follow up with customers to ensure resolution and satisfaction.
- Build strong rapport with customers to promote brand loyalty.

? Process & Quality Adherence:

- Log all customer interactions accurately in CRM tools.
- Follow SOPs and quality guidelines.
- Meet or exceed performance metrics such as CSAT, AHT, FCR, and TAT.

Required Qualifications:

- Education:
- 12th Pass or Graduate in any stream.
- Experience:
- 0–2 years in BPO/KPO/customer service (voice or blended process).
- Freshers with good communication skills are encouraged to apply.
- Skills:
- Strong verbal and written English communication.
- Typing speed of 30+ WPM with accuracy.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Familiarity with CRM tools (preferred).

  • Blended Process

    2 weeks ago

    Mumbai, India Wehire Talent Solutions Full time

    WeHire Talent Solution is hiring for Blended Process Chime - Financial Technology Process - it's a blended process with chat and calls (Payment Processor/ Financial app like Paytm) US Process Shift Window: 24/7 Week off: Any 2 Rotational off Minimum 2 yrs customer service experience mandatory Comms quality - excellent WORK FROM OFFICE Rounds of...

  • Blended Process

    2 weeks ago

    Navi Mumbai, Maharashtra, India paradise events Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Location:-Navi MumbaiProcess:- Blended Process(Voice/Non-Voice)Salary:- 15K Upto 20kQualification:-HSC/GraduatesWeek Offs:- 5 Day Working (Sat-Sun Fixed Off)Eligibility:-Experienced and Fresher Both Can ApplyNeed Excellent English CommunicationShift;- Day /Night ShiftNeed good communication skills in EnglishImmediate Joiners OnlyContact- HR Ritu Job Types:...

  • Blended Process

    4 days ago

    Navi Mumbai, Maharashtra, India Shop Away Full time

    **Profile - Blended process** **Location - Navi Mumbai** **Education - undergraduate can apply** **Work day -** **Monday - Friday** **Saturday - Sunday fix off** **Salary - 17k to 25k in hand** uncapped incentives Need min 6 month experience in international process. cab facilities provided Night shift allowance travel allowance **Age limit 18 to...

  • Blended Process

    2 weeks ago

    Mumbai, Maharashtra, India Orange Hr Full time

    Job location MALAD Blended requirements. Hsc/Graduate with 1 to 3 year of experience. CLAIMS INVENTORY MANAGEMENT ( IM ) - blended process (50% back office & 50% voice) Fixed shift - 5:30pm to 2:30am and weekends off - Blended process b2b and b2c for credit cards, working on cases and files, where there is a dispute between the customer and the merchant...

  • Blended Process

    6 days ago

    Mumbai, Maharashtra, India Orange Hr Full time

    Job location MALAD Blended requirements. Hsc/Graduate with 1 to 3 year of experience. CLAIMS INVENTORY MANAGEMENT ( IM ) - blended process (50% back office & 50% voice) Fixed shift - 5:30pm to 2:30am and weekends off - Blended process b2b and b2c for credit cards, working on cases and files, where there is a dispute between the customer and the merchant...

  • is Hiring For Blended Process

    2 days ago

    Navi Mumbai, Maharashtra, India Wipro Full time ₹ 26,000 per year

    *Opening in Wipro*Process - US HR Operations ( Blended Process)Location - AiroliShift - US Shift (9.5 hrs Shift)Salary - 26k ( In-hand)Graduate with minimum 1 year of experience can apply.Customer service experience can apply.Excellent communication skills required with good excel knowledge.On Payroll Job.Age - 30 Max5 days working with Sat-Sun fixed week...

  • Blended Process

    2 weeks ago

    Navi Mumbai, Maharashtra, India Hunt Mantra Full time

    Location: Navi Mumbai / Mumbai Process: Blended (US) Salary**:25k to 41k** in hand + incentives and allowances + CTC **5 Days working** 2 Days week off **Cab provided** Should have **6 months **of experience in any customer service profile Rotational US shifts **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹41,000.00 per...

  • Blended Process Executive

    7 days ago

    Navi Mumbai, Maharashtra, India Hunt Mantra Full time

    **Back Office Executive ( Blended process)** Location: - Airoli Salary**:16,500 -25,000 in-hand + Incentives** Shifts: Night Shift Working Days**:5 Days working 2 OFFS** **Roles**: - **International voice and backend (Blended )**_ Graduate/Undergraduate, Freshers & Experienced **Good English Communication** - Based in Mumbai full Time & Work from...

  • Blended Process Executive

    7 days ago

    Navi Mumbai, Maharashtra, India Hunt Mantra Full time ₹ 1,00,000 - ₹ 2,00,000 per year

    Back Office Executive ( Blended process)Location:- Navi Mumbai- Turbhe & AiroliSalary: 16,500 -25,000 in-hand + IncentivesShifts: Rotational / Day / Night (depending on process)Working Days: 5 Days Working 2 WeekoffsRoles:Customer Support (Airline Process Calls, Chats, Emails)Back Office (US Insurance Claims 80% Back Office, 20%...

  • Blended Process

    2 weeks ago

    Airoli, Navi Mumbai, Maharashtra, India Hunt Mantra Full time

    Blended Process (Voice Nonvoice) Freshers and Experience both can apply Need Good Communication skills in English 5 Day Working Mon - Frid Sat-Sun Fix Off Grad/UG Both Can apply Hiring with good communication skills in English A cab will be provided Location - Airoli Shift - Rotational Night Shift Contact-7822837804 Pay: ₹15,000.00 -...