CST - Associate
3 days ago
Job Description Title: Role - Designation: Customer Support Agent - Voice & Email (Insurance Process) About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the role: Candidate has to handle concerns and complaints raised by the customer day to day basis and make sure the daily task is being closed within the defined TAT with good customer experience. Expectations/ Requirements We are looking for a Customer Support Agent to handle inbound & outbound calls and email queries from customers. The role involves providing accurate resolutions, maintaining customer satisfaction, and updating all interactions in DevRev CRM. Key Responsibilities: Handle customer queries via calls and emails within defined SLAs. Ensure timely, accurate, and compliant resolutions. Maintain quality, CSAT, and productivity as per process KPIs. Update customer interactions in DevRev CRM. Follow process guidelines and adhere to Zero Tolerance (ZT) policies. Requirements: Graduate in any discipline (mandatory). 0-3 years of experience in a voice & email support process. Insurance domain experience preferred. Excellent communication and problem-solving skills. Work from Office with roster-based week off. Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Noida, India One97 Communications Limited Full timeJob Description About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...
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CST - Associate
3 days ago
Greater Noida, Uttar Pradesh, India Paytm Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Description CST - Associate Location: Noida, Uttar PradeshBusiness: InsuranceEmployment Type: On-rollWork Mode: On-siteTitle: Role Designation: Customer Support Agent Voice & Email (Insurance Process) About Us Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and...
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Cst Operations
2 days ago
Noida, Uttar Pradesh, India Paytm Full timePaytm is India s leading mobile payments and financial services distribution company Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Job Summary We are...
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CST - Associate Penetration Tester
4 days ago
India Claranet Full time ₹ 4,00,000 - ₹ 8,00,000 per yearVacancy NameCST - Associate Penetration TesterReq NumberVN290Employment TypeFull-TimeLocationIndiaPosition SummaryAbout ClaranetFounded at the beginning of the bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to...
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CST - Associate
4 days ago
Noida, Uttar Pradesh, India Paytm Full time ₹ 2,00,000 - ₹ 4,00,000 per yearTitle: Role – Designation: Customer Support Agent – Voice & Email (Insurance Process)About Us: Paytm is India's leading financial services company that offers full-stack payments & financialsolutions to consumers, offline merchants and online platforms. The company is on a mission to bring half abillion Indians into the mainstream economy through...
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Cst - Associate
6 days ago
Noida, Uttar Pradesh, India Paytm Full timeAbout Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited...
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(High Salary) Social Media Escalations
3 weeks ago
Noida, India One97 Communications Limited Full timeJob Description About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...
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Social Media Escalations
4 weeks ago
Noida, Uttar Pradesh, India Paytm Full timePaytm is India s leading mobile payments and financial services distribution company Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of Role Overview As a Social Media...
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Social Media Escalations
7 days ago
Greater Noida, Uttar Pradesh, India Paytm Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Description : Social Media Escalations (Support) - Associate - CST Location: Noida, Uttar PradeshDepartment: Operations & Support Customer Service Team (CST)Type: On-siteAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that...
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India Pearson Full time**Job Title: - Accommodations & Exception Scheduling Coordinator** **Job Location: - Noida(Hybrid)** **Job Shift: - 10:30 AM to 7 PM CST( 8:30 PM IST to 5:30AM IST- Night Shift) as associated with our Bloomington, MN office.** **PRIMARY RESPONSIBILITIES** **Accommodation Scheduling & Implementation** - Work directly with service provider vendors to...
