Social Media Escalations

6 days ago

Noida Uttar Pradesh, India Paytm Full time

Paytm is India s leading mobile payments and financial services distribution company Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of Role Overview As a Social Media Customer Service Associate specializing in escalations you ll be the frontline liaison for customer concerns across social media channels Your goal is to handle complaints resolve issues efficiently and maintain a positive user experience - all within defined turnaround times TAT Key Responsibilities Manage and resolve daily merchant customer queries via social media channels chat and calls Monitor and respond to escalated issues posts comments on social media ensuring timely and appropriate resolution Maintain brand consistency in tone voice and messaging across all interactions Coordinate campaigns and social media initiatives to align with brand guidelines Collaborate with internal teams by providing feedback trends and insights from social media engagements Occasionally assist with team coordination or mentoring when needed Requirements Skills Experience At least 1 year in social media escalations support or related customer service roles Prior experience managing chat or email support is a plus Strong multitasking ability and problem-solving skills Excellent written communication skills with attention to brand voice and messaging A self-starter with high drive initiative and the ability to work independently Graduate degree in any discipline Why You ll Love Working With Us Opportunity to shape customer experience for a vast user base A collaborative output-driven culture where cross-functional support is encouraged Frequent feedback and a culture of mutual respect Competitive compensation and a chance to grow within a strong ecosystem Compensation If you are the right fit we believe in creating wealth for you With enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers merchants - and we are committed

  • Social Media Escalations

    7 days ago

    Greater Noida, Uttar Pradesh, India Paytm Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description : Social Media Escalations (Support) - Associate - CST Location: Noida, Uttar PradeshDepartment: Operations & Support Customer Service Team (CST)Type: On-siteAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that...

  • Social Media Escalations

    1 week ago

    Noida, Uttar Pradesh, India One97 Communications Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help oftechnology.About the...

  • Social Media Executive

    6 days ago

    Noida, Uttar Pradesh, India Social Angel Services Pvt. Ltd. Full time

    **Location**: Noida (On-site) **Company**: Social Angel Services Pvt. Ltd. **Industry**: Donation-based Crowdfunding Platform | Social Impact **About Us** Social Angel is a tech-driven crowdfunding platform that bridges donors with NGOs, individuals, and communities in need. Our mission is to transform kindness into action by building a transparent and...

  • Social Media Escalations- Associate

    2 weeks ago

    Noida, India Paytm Full time

    **About Us***: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments and financial services. One97 Communications...

  • Social Media Marketing Intern

    4 days ago

    Noida, Uttar Pradesh, India Footprints Childcare Pvt Ltd Full time

    Key Responsibilities: - Engage and Interact: Actively respond to comments, messages, and mentions across all social media platforms to foster a strong online community. - Content Creation & Curation: Assist in creating engaging posts, captions, and stories that align with the brand voice and social media trends. - Community Management: Monitor audience...

  • Social Media Intern

    6 days ago

    Noida, Uttar Pradesh, India Booming Bulls Academy Full time

    We are looking for a creative social media intern to work in our marketing department. The social media intern is responsible for planning social media calendars, creating social media posts, and assisting the social media team with brainstorming campaigns. To be successful as a social media intern you must have excellent knowledge of various social media...

  • Social Media Executive

    4 days ago

    Noida, Uttar Pradesh, India buds n tech IT solution Full time

    Role: - Social Media executive Exp; - 1 yr We are looking for an experienced Social Media Executive to plan and manage our company's social media campaigns and help us build our brand. You should be a creative individual who can produce witty and engaging content for our social media pages. Besides, you should be well-versed in social media ad creation...

  • Social Media Executive

    6 days ago

    Noida, Uttar Pradesh, India Booming Bulls Academy Full time

    Social Media Executive Job Duties: - Oversees all company social media accounts management - Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages - Coordinates social media messaging with advertising departments, brand managers, and quarterly or seasonal company goals -...

  • Social Media Executive

    1 week ago

    Noida, Uttar Pradesh, India Booming Bulls Academy Full time

    Social Media Executive Job Duties: - Oversees all company social media accounts management - Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages - Coordinates social media messaging with advertising departments, brand managers, and quarterly or seasonal company goals -...

  • Social Media Intern

    2 weeks ago

    Noida, Uttar Pradesh, India Analytics cloud Full time

    **Description** - Basic Knowledge of day-to-day social media campaigns management - Create actionable post docs to grow and maintain followers, engagement through popular social media platforms such as Twitter, Facebook, Instagram, Pinterest, YouTube and LinkedIn etc - Knowledge of content calendars on a weekly and monthly basis for company brands - Prepare...