Social Media Escalations

4 weeks ago

Noida Uttar Pradesh, India Paytm Full time

Paytm is India s leading mobile payments and financial services distribution company Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of Role Overview As a Social Media Customer Service Associate specializing in escalations you ll be the frontline liaison for customer concerns across social media channels Your goal is to handle complaints resolve issues efficiently and maintain a positive user experience - all within defined turnaround times TAT Key Responsibilities Manage and resolve daily merchant customer queries via social media channels chat and calls Monitor and respond to escalated issues posts comments on social media ensuring timely and appropriate resolution Maintain brand consistency in tone voice and messaging across all interactions Coordinate campaigns and social media initiatives to align with brand guidelines Collaborate with internal teams by providing feedback trends and insights from social media engagements Occasionally assist with team coordination or mentoring when needed Requirements Skills Experience At least 1 year in social media escalations support or related customer service roles Prior experience managing chat or email support is a plus Strong multitasking ability and problem-solving skills Excellent written communication skills with attention to brand voice and messaging A self-starter with high drive initiative and the ability to work independently Graduate degree in any discipline Why You ll Love Working With Us Opportunity to shape customer experience for a vast user base A collaborative output-driven culture where cross-functional support is encouraged Frequent feedback and a culture of mutual respect Competitive compensation and a chance to grow within a strong ecosystem Compensation If you are the right fit we believe in creating wealth for you With enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers merchants - and we are committed

  • Social Media Escalations

    7 days ago

    Greater Noida, Uttar Pradesh, India Paytm Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description : Social Media Escalations (Support) - Associate - CST Location: Noida, Uttar PradeshDepartment: Operations & Support Customer Service Team (CST)Type: On-siteAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that...

  • Social Media Escalations

    2 weeks ago

    Noida, Uttar Pradesh, India One97 Communications Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help oftechnology.About the...

  • Social Media Escalations

    2 weeks ago

    Noida, Uttar Pradesh, India Paytm Full time

    **About Us**: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...

  • Social Media Marketing Intern

    2 weeks ago

    Noida, Uttar Pradesh, India Social Angel Services Pvt. Ltd. Full time

    **About Us** At Social Angel Services (P) Ltd., we are more than just a tech company. We are a movement for change. We are a dynamic donation-based crowdfunding platform on a mission to create lasting social impact. Through cutting-edge technology, we bridge the gap between compassionate donors and impactful NGOs, empowering communities and transforming...

  • Social Media Manager

    2 weeks ago

    madhya pradesh, India Social Brandinn Full time

    Company DescriptionSocial BrandInn is a creative content agency that empowers entrepreneurs, creators, and businesses to excel in the digital space through stunning visuals, engaging videos, and compelling storytelling. We craft high-quality content and ads that enhance brand identity and drive organic growth across Instagram, YouTube, and Facebook. Our...

  • Social Media Content Creator

    2 weeks ago

    Sarfabad, Noida, Uttar Pradesh, India Social Dice Digital Technologies Full time

    We are looking for a **creative and passionate Content Creator Intern** to join our team in Noida. If you have a knack for storytelling, basic video editing skills, and a keen eye for design, this is the perfect opportunity to grow your skills in a dynamic and fun environment. **Responsibilities**: - Assist in creating engaging **videos, reels, and...

  • Social Media Content Creator

    2 weeks ago

    Sarfabad, Noida, Uttar Pradesh, India Social Dice Digital Technologies Full time

    We are looking for a **creative and passionate Content Creator Intern** to join our team in Noida. If you have a knack for storytelling, basic video editing skills, and a keen eye for design, this is the perfect opportunity to grow your skills in a dynamic and fun environment. **Responsibilities**: - Assist in creating engaging **videos, reels, and...

  • Social Media Manager

    3 weeks ago

    Gwalior, Madhya Pradesh, India, Madhya Pradesh Social Brandinn Full time

    Company Description Social BrandInn is a creative content agency that empowers entrepreneurs, creators, and businesses to excel in the digital space through stunning visuals, engaging videos, and compelling storytelling. We craft high-quality content and ads that enhance brand identity and drive organic growth across Instagram, YouTube, and Facebook. Our...

  • Social Media Executive

    6 hours ago

    Noida, Uttar Pradesh, India Shipgig Ventures Private Limited Full time

    **Job description** **Company**: Kamaal Zindagi Productions **Location**: H-35, H Block, Sector-63, Noida **Job Summary**: **Key Responsibilities**: - Plan, schedule, and post engaging content across platforms such as Facebook, Instagram, LinkedIn, Twitter (X), YouTube, etc. - Monitor social media channels for trends, comments, and messages; respond or...

  • Social Media

    6 hours ago

    Noida, Uttar Pradesh, India Markup Designs Full time

    **Team Lead - SMO - JD** **SMO - Noida (Immediate Joining)** We are looking for a Driven Social Media to make strong online presence and enhance engagement for our client projects. **Job Overview**: - Maintain major social media profiles - Facebook, Instagram, LinkedIn, Twitter, Pinterest & etc. - Develop a social media strategy to engage existing...