Quality Specialist, LMAQ, Last Mile Analytics and Quality
1 week ago
Job Description Description Job summary The Last Mile Analytics & Quality Team is seeking a Transportation Quality Specialist who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers experience. This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business. Roles And Responsibilities This includes, but is not limited to: - Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems. - Investigate images/videos and provide recommended actions in accordance with SOPs. - Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues. - Identify patterns emerging from audits and contribute to process/program improvements. - Provide timely responses to stakeholders on related tasks as per SOP and SLA. - Systematically escalate problems to relevant owners/teams according to pre-determined processes. - Maintain records of day-to-day work by updating trackers or workflow tools. - Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks. - Understand performance metrics and leverage them to drive business goals. - Work in a collaborative environment and contribute to the growth of the respective team/program. - Develop a global perspective and understand the nuances of various geographies that Amazon operates in. - Be flexible to work on multiple programs as per business requirements. - Shifts: Rotational (This is a 24x7 shift environment, and shifts are rotational based on business requirements). - Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements). Basic Qualifications Experience with Microsoft Office products and applications Bachelor's degree Preferred Qualifications Experience with Excel. Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ADCI HYD 13 SEZ - H84 Job ID: A3055603
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Program Manager I, Last Mile Analytics
7 days ago
Hyderabad, Telangana, India Amazon Full timeDESCRIPTION Amazon s Last Mile Analytics and Quality team is seeking an experienced program manager to lead a program and or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain In this vertical we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last...
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Hyderabad, India ADCI HYD 13 SEZ Full timeAny Bachelor's degree - Good communication skills - both verbal and written - Demonstrated ability to work in a team - Sound problem solving ability and analytical skills - Proven ability to work productively and efficiently in an independent setting - Excellent attention to detail and work with the highest level of accuracy Job summary The Last Mile...
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Hyderabad, India ADCI HYD 13 SEZ Full timeAny Bachelor's degree - Good communication skills - both verbal and written - Demonstrated ability to work in a team - Sound problem solving ability and analytical skills - Proven ability to work productively and efficiently in an independent setting - Excellent attention to detail and work with the highest level of accuracy Job summary The Last Mile...
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hyderabad, India Amazon Full timeAre you interested in being part of a brand new Amazon initiative to redefine the way geo-spatial data is visualized and built to delight our customers and take your skills and career to the next level? Join the Last Mile Analytics and Quality (LMAQ) team which will work to establish new approaches to seamlessly curate and enhance data from Amazon's global...
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Hyderabad, Telangana, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAre you interested in being part of a brand new Amazon initiative to redefine the way geo-spatial data is visualized and built to delight our customers and take your skills and career to the next level? Join the Last Mile Analytics and Quality (LMAQ) team which will work to establish new approaches to seamlessly curate and enhance data from Amazon's global...
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Manager I, Transportation, LMAQ Routing
1 week ago
hyderabad, India Amazon Full timeAre you interested in being part of a brand new Amazon initiative to redefine the way geo-spatial data is visualized and built to delight our customers and take your skills and career to the next level? Join the Last Mile Analytics and Quality (LMAQ) team which will work to establish new approaches to seamlessly curate and enhance data from Amazon's global...
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Manager I, Transportation, LMAQ Routing
2 weeks ago
Hyderabad, Telangana, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAre you interested in being part of a brand new Amazon initiative to redefine the way geo-spatial data is visualized and built to delight our customers and take your skills and career to the next level? Join the Last Mile Analytics and Quality (LMAQ) team which will work to establish new approaches to seamlessly curate and enhance data from Amazon's global...
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Manager I, Transportation, LMAQ Routing
2 weeks ago
Hyderabad, Telangana, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per yearDESCRIPTIONAre you interested in being part of a brand new Amazon initiative to redefine the way geo-spatial data is visualized and built to delight our customers and take your skills and career to the next level? Join the Last Mile Analytics and Quality (LMAQ) team which will work to establish new approaches to seamlessly curate and enhance data from...
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Last Mile Executive
4 weeks ago
Pune, India Pluckk Full timeJob Description Location: Pune/Delhi | Experience: 24 years | Employment Type: Full-time Are you someone who thrives in fast-paced logistics environments and enjoys solving real-world delivery challenges Join Pluckk as a Last Mile Executive, where you'll play a critical role in ensuring seamless B2B and B2C deliveries while supporting operational excellence....
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Training Specialist, Last Mile
4 weeks ago
India Amazon Music Full timeJob Description Description Job summary Training Specialist Job Description At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need self driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the...
