Senior Project Manager- Service Now

Job Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Project Manager- Service Now Genpact has a vacancy for a Senior Project Manager in its expanding Orchestration Group to support global customers. We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed to complement the work of existing TPMs - enabling faster product planning, execution, and delivery. While the existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization. Responsibilities.Project Management of product-based solutions .Define project scope, goals, timelines, and deliverables in collaboration with stakeholders and technical teams. .Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines. .Monitor project progress and deliver regular status updates to stakeholders. .Identify, mitigate, and manage risks and issues throughout the project lifecycle. .Enforce ServiceNow best practices and governance standards. .Provide consultancy to customers on Genpact Digital products .Take responsibility for customer satisfaction and building a long-term relationship with key customers .Platform Solutioning & Support by Performing L1 and L2 solutioning on the ServiceNow platform. .Collaborate with architects and designers to refine requirements and validate feasibility. .Requirements & Story Management .Break down PRDs into detailed user stories. .Manage backlog, maintain story hygiene, and ensure stories are test-ready. .Track delivery status and follow up with engineers to ensure on-time execution. .Execution & Delivery Support .Drive UAT testing, validate outcomes, and close development tasks. .Provide structured reporting on progress, risks, and blockers. .Hypercare & Incident Management .Support post-go-live stabilization during the hypercare period. .Triage incidents, track resolution, and report on hypercare performance. .Collaboration with Core TPMs .Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment. .Ensure smooth handoffs and visibility across all levels of product management. Qualifications we seek in you Minimum Qualifications.Good experience in IT project management, with focus on managing ServiceNow projects. .Ability to quickly understand a client%27s business strategy, processes, needs and to design solutions to support it. .Experience in leading requirements gathering workshops and business analysis .Proven track record of delivering ServiceNow modules such as ITSM, CSM, ITOM, HRSD, or custom apps. .Strong understanding of Agile and Waterfall methodologies PMP, Scrum Master, or Prince2 certification is a plus. .Familiarity with ServiceNow platform architecture, CMDB, and modules is highly desirable. .Project Management skills (Risk, scope, budget, Timelines management, etc.) .Excellent communication, leadership, and stakeholder management skills. .Strong analytical and problem-solving abilities. .Ability to align working hours when needed to customers abroad Preferred qualifications.Experience in Business Process Management software .Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira). .Strong communication and reporting skills, with ability to simplify complex topics .Exposure to hypercare, incident triage, and post-go-live support Why join Genpact . Lead AI-first transformation - Build and scale AI solutions that redefine industries . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills . Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace . Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.