Hiring "store Manager" For Grant Road Location

Job Title Store Manager Shop Manager Location Grant Road Mumbai - 400007 Reports To Head - Operations Employment Type 1-Year Contract Renewable CTC Best As Per Industry Industry Hospitality QSR F B Retail Food Industry Job Summary We are looking for an experienced and proactive Store Manager to oversee the day-to-day operations of our retail outlet under RTI Foods by Sir Ratan Tata Institute The ideal candidate should be detail-oriented service-focused and passionate about food and customer satisfaction This role combines operations sales team management customer service and inventory control Key Responsibilities A Stock Inventory Management Receive and reconcile fresh and packaged items with the stock sheet Return unsold items at the end of the day and tally stock movements Maintain accurate opening and closing stock records Monitor expiry dates and return close-to-expiry items to the kitchen godown Ensure hygienic storage with proper temperature settings and labeling B Sales Forecasting Order Management Forecast daily demand based on sales trends and customer feedback Place kitchen orders accordingly to avoid stockouts or overstocking Analyze daily sales reports and item-wise breakdown Manage Swiggy Zomato listings and availability updates C Billing Cash Handling Ensure accurate billing via POS Pet Pooja preferred - cash card UPI and online orders Reconcile daily sales with inventory and payment modes Maintain and share daily sales reports with Head - Operations D Customer Service Relationship Management Ensure staff are aware of allergens and handle queries responsibly Build and maintain a database of regular customers Make a minimum of 5 follow-up or sales calls daily Resolve customer complaints and improve service experience Recommend seasonal menu updates based on customer feedback E Staff Management Training Supervise staff duties conduct daily briefings and delegate tasks effectively Train team on food items customer interaction grooming and hygiene Ensure professional grooming standards are consistently maintained F Store Hygiene Appearance Maintain a clean and attractive display with correct labelling Veg Non-Veg Ensure brand-standard food presentation before store opening Oversee overall store cleanliness cold counters cabinets pantry etc G Equipment Maintenance Perform daily checks on air conditioning lighting and essential equipment Report and coordinate timely maintenance with service providers H Order Coordination Maintain a detailed order book with customer information and packaging needs Ensure accuracy and timeliness of all customer orders and deliveries Communicate last-minute updates with kitchen and customers as needed I Planning Reporting Prepare and analyze daily monthly sales reports with actionable insights Participate in annual planning with the Head - Operations Head Chef and Sales Lead Conduct daily staff reviews to assess sales performance and set targets Requirements Experience 2-3 years in a similar role Hospitality QSR or F B preferred retail backgrounds accepted Food Industry Skills Good communication and interpersonal skills Basic knowledge of MS Excel POS experience preferred Pet Pooja system used Gender Open to Male and Female candidates Location Preference Candidates residing in or near Grant Road Mumbai Travel Occasional visits to other stores approx once a week - travel allowance provided Working Conditions Working Days 6 days week 1 weekly off - includes working on national festival holidays Holiday Policy Compensatory off or extra pay for holiday shifts Working Hours Flexible within 8 30 AM - 9 30 PM 9-hour shift daily Compensation Benefits Salary Best As Per Industry Included Benefits Provident Fund PF Group Medical Insurance Gratuity Paid Leave 24 days annually Contract Duration 1 year renewable based on performance For More details connect on or whatsapp 9503973095 Victor