Conduct Risk Specialist

ABOUT TIDE At Tide we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting Tide is transforming the small business banking market with over 1 6 million members globally across the UK India Germany and France Using advanced technology all solutions are designed with SMEs in mind With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money Tide facts Tide is available for UK Indian German and French SMEs Over 1 6 million members 800 000 UK and 800 000 in India and growing rapidly Over 200 million raised in funding Over 2500 Tideans globally - we re diversity champions We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India About the role As a Conduct Risk and Compliance Specialist you ll have the rare opportunity to We are seeking a highly experienced and principled Conduct Risk Specialist to join our growing team in India The ideal candidate will possess a deep understanding of the Indian financial services regulatory environment particularly concerning conduct risk and will be adept at navigating complex regulatory requirements while fostering a culture of fair customer outcomes Work across the whole business including with senior stakeholders on a wide variety of interesting projects and tasks Be part of a small and growing Compliance team where the team dynamic is friendly ambitious and supportive - and where each person in the team has a real impact As part of our team your opinions will carry real weight across the organisation Support Tide business and ensure alignment and consistency in how we manage conduct risk across as per the country regulatory requirement as per Tide s global Standards Be part of the second line of defence as a trusted advisor who provides an independent perspective Be central to ensuring that Tide delivers on one of its core value Completing risk assessments on new products and services from a conduct risk perspective to support go no go decisions Analysing the results of conduct risk data to measure customer outcomes and identify conduct risks trends and issues Providing expert advice and challenge to the business on new projects from a regulatory customer-first perspective Providing training to the business on conduct risk including supporting the roll out of a global conduct risk approach Supporting other important work such as board and committee reporting conducting regulatory research and interpreting new regulations and developing conduct risk policies Customer grievances policies and strategies What we are looking for Regulatory Expertise Demonstrated ability to understand interpret and apply financial services regulations and guidelines issued by the Reserve Bank of India RBI IRDAI and other relevant Indian authorities with a particular focus on conduct risk Thorough knowledge of the Payment and Settlement Systems Act PSSA RBI Master Directions related to Prepaid Payment Instruments PPIs Digital Lending In-depth understanding of regulatory requirements related to Customer Protection e g Consumer Protection Act 2019 RBI Integrated Ombudsman Scheme Grievance Redressal Mechanisms principles of Fair Practices Code responsible lending and the emerging concept of preventing Dark Patterns in digital offerings Familiarity with data privacy regulations e g DPDP Act 2023 as applicable to financial entities IT Act and cybersecurity guidelines relevant to financial services Knowledge of AML CFT regulations PMLA and their implications for customer conduct Ability to translate complex regulatory requirements into practical implementable business processes and controls Stakeholder Management Influence Proven comfort and effectiveness in working with influencing and constructively challenging senior stakeholders e g C-suite Board members across various functions Product Technology Legal Operations Business Development where necessary This requires a high level of confidence strong principles exceptional communication and superior soft skills to drive desired conduct outcomes Experience Industry Knowledge Proven experience of 8 years in risk management compliance regulatory affairs or Nodal Officer roles within the Indian financial services industry specifically with Banks NBFCs FinTechs Payment Aggregators Gateways PPI Issuers Digital Lenders or Payment Industry entities Strong understanding of regulatory guidelines emerging FinTech products and market dynamics within India Demonstrable experience in performing an oversight position monitoring Key Risk Indicators KRIs related to conduct risk and providing proactive Compliance Conduct Risk Advisory to business teams on new initiatives products and services Risk Management Frameworks Thorough knowledge and practical experience with risk management frameworks applicable to regulated entities in India including the ability to identify assess and mitigate various types of risks such as compliance market credit liquidity operational and specifically conduct risks Experience in developing implementing and monitoring internal controls designed to mitigate conduct risks Analytical Communication Skills Strong analytical and problem-solving skills with the ability to dissect complex regulatory issues and business models Excellent written and verbal communication and interpersonal skills with the ability to effectively convey complex risk concepts and regulatory nuances to both technical and non-technical stakeholders across the organization Proficiency in drafting clear concise and comprehensive internal policies procedures and external communications e g regulatory responses Teamwork Organisational Impact Proven ability to be a strong team member capable of building and working effectively within a high-performing risk management team fostering collaboration and driving organizational change towards a strong conduct culture Strong organizational and time management skills with the ability to manage multiple priorities work independently and meet deadlines under pressure Data Research Orientation Strong research skills to stay updated on evolving regulatory landscape and industry best practices Data-driven approach with an ability and interest to develop and improve current tools for the generation of Management Information MI related to conduct risk providing actionable insights for senior management Preferred Qualifications Experience Professional certifications such as FRM CAMS JAIIB CAIIB or other relevant risk compliance certifications are highly preferred Prior experience in interacting with the Reserve Bank of India RBI including addressing RBI responses supporting the business on regulatory notifications enquiries and thematic reviews inspections Experience in a Banking FinTech Payments E-money Firms or Consultancy organization focusing on regulatory compliance or risk Prior experience in a Risk Legal Regulatory Research Oversight or Monitoring position Familiarity with the operations of PPIs UPI and other open architecture payment systems in India from a conduct risk perspective What you ll get in return Competitive salary Self Family Health Insurance Term Life Insurance OPD benefits Mental wellbeing platform Plumm Learning Development budget WFH setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid day-offs for volunteering or L D activities TIDE IS A PLACE FOR EVERYONE At Tide we believe that we can only succeed if we let our differences enrich our culture Our Tideans come from a variety of backgrounds and experience levels We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status We celebrate diversity in our workforce as a cornerstone of our success Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives We are One Team and foster a transparent and inclusive environment where everyone s voice is heard At Tide we thrive on diversity embracing various backgrounds and experiences We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability Our inclusive culture is key to our success helping us build products that meet our members diverse needs We are One Team committed to transparency and ensuring everyone s voice is heard Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities Please be aware that Tide does not charge any fees at any stage of the recruitment process All official Tide job opportunities are listed exclusively on our and applications should be submitted through this channel Communication from Tide will only come from an official tide co email address Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process You personal data will be processed by Tide for recruitment purposes and in accordance with