Process Associate – Non-voice
3 weeks ago
TL DR VERSION FreeElective Network Pvt Ltd based in Chennai introduced Jodi365 com a next-generation matchmaking platform well before the recent wave of here-today gone-tomorrow casual dating sites and apps Jodi365 caters exclusively to quality singles and helps them find the right partner at their own pace whether they are ready for marriage in the near term or want to get to know someone as friends first We have earned much goodwill since 2011 by bringing people together Just as important We have a validated business model and aided by additional funding are growing briskly We are looking for a conscientious enthusiastic detail-oriented individual to provide support with a variety of backend non-voice business processes ABOUT THIS JOB The ideal candidate will be someone with integrity a strong work ethic and an eye for detail They don t need native fluency in English but will need to be able to converse in English with teammates with reasonable ease No prior experience is necessary either freshers are welcome to apply The work would be at FreeElective Network s office in the heart of Chennai a few miles from the IIT-Madras campus Most of the team has been working remotely since March 2020 but our support and sales teams have begun working out of the office again The position represents a terrific opportunity to work in a fast-paced entrepreneurial environment especially for someone who derives satisfaction from assisting people and playing an influential role in their making important life decisions If you think your particular skills would add to our team we would love to hear from you RESPONSIBILITIES Review submitted user profiles to ensure that they comply with our code of conduct and terms of service Communicate established terms seeming violations and required edits to users and also respond to user enquiries and complaints clearly objectively and patiently Maintain intimate knowledge of our product service and exercise good judgment in interactions with users Preserve our customer base by proactively communicating with customers and promoting the value of our services Track user feedback and work with the customer support manager and community manager to update the online Help Center Work closely with the customer support manager to resolve user issues efficiently Ensure a consistent tone style and approach in responding to user enquiries and complaints via non-voice channels such as triggered CRM notifications email and live support chat Remain current with training policy and procedural updates Work with management team to devise processes tools or features to reduce tickets overall Assist management team in ensuring efficient progress of workflow and transforming business visions into reality QUALIFICATIONS REQUIREMENTS Genuine interest in helping our users as they go about what may be a life-changing experience Good reading comprehension and at least basic communication skills English Familiarity with web technology and comfort with the Internet No college degree necessary no prior work experience necessary - freshers are also invited to apply PREFERENCES Prior experience in any process-related or customer-facing job Fluent in at least one regional Indian language Ability to excel in a metrics-driven environment Familiarity with customer relationship management CRM software tools Experience with consumer-facing interactive web sites or mobile apps DESIRED SOFT SKILLS Team player with strong analytical and project management skills Organized and detail-oriented individual who works well with deadlines Willingness to learn switch roles as necessary and to roll up one s sleeves to get a job done Self-starter with the ability to work independently in a fast-changing environment Energized by the opportunities and challenges of working at a small and growing company SOME TIPS BEFORE YOU APPLY We take this process seriously and hope that you do too Here are some tips as you consider applying Please review our web sites - FreeElective com Jodi365 com and Peepul365 com in the pipeline - before you apply to get a good understanding of our businesses Be true to yourself Ask yourself about this job Is this what I really want to do professionally If you don t see our full application form reproduced on this job board go to and apply from there Spare us a cut-and-pasted recycled cover letter Take the time to provide thoughtful answers to our screening questions Say it in your own words Your responses will be more compelling if they came from the heart Got any questions Write to us at Know someone who may fit the bill Please share this job posting with them FreeElective is an equal-opportunity employer and complies with applicable laws governing non-discrimination in every location in which the company has facilities We provide opportunities to all employees and applicants for employment without regard to religion ethnicity race gender age marital status sexual orientation national origin or disability We hire and promote individuals solely on the basis of their qualifications for the job to be filled We also believe that our associates should be provided with a working environment that enables each associate to be productive and to work to the best of their ability We do not condone or tolerate an atmosphere of intimidation or harassment based on any of the above demographic characteristics and we expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere For more about the company please visit FreeElective Network
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