Analyst/ Senior Analyst, Customer Success
4 weeks ago
Company Description Who We Are Cint is a pioneer in research technology ResTech Our customers use the Cint platform to post questions and get answers from real people to build business strategies confidently publish research accurately measure the impact of digital advertising and more The Cint platform is built on a programmatic marketplace which is the world s largest with nearly 300 million respondents in over 150 countries who consent to sharing their opinions motivations and behaviours We are feeding the world s curiosity The Customer Success Senior Analyst works with Cint s customers to help them get the most from Cint s technology platforms Customer Success Senior Analysts build strong relationships with new and existing users set performance milestones and act as a consultative resource to help clients achieve their goals The Customer Success Senior Analyst is also responsible for training and onboarding new users ensuring client satisfaction through renewals generating usage reports and maximizing upsell opportunities by engaging with Sales Trust Safety Product and other functions as necessary Responsibilities Enable customers to achieve their survey project goals using Cint s ResTech platforms Manage relationships with Cint s clients to drive usage and adoption of Cint s products and advocate for customer needs across internal stakeholder groups Onboard new client business and train new and existing customers to use Cint s products in an optimal way Gain a working understanding of clients businesses and organizational structures to identify opportunities for growth and performance improvement Analyse trends in client performance and activity on a regular basis and form proactive recommendations and action plans to support customer growth Qualifications Relevant customer-facing experience with ability to manage projects under tight deadlines Experience with internal and external relationship management client presentations and quantitative data analysis Excellent written and verbal communication skills English Japanese Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals Resourceful problem solving organized and process-oriented Proven track record of driving client business growth and achieving revenue targets through renewals upsells and cross-sells Ability to convey complicated ideas to technical and non-technical audiences Additional Information LI-PU1 LI-Remote Our Values Collaboration is our superpower We uncover rich perspectives across the world Success happens together We deliver across borders Innovation is in our blood We re pioneers in our industry Our curiosity is insatiable We bring the best ideas to life We do what we say We re accountable for our work and actions Excellence comes as standard We re open honest and kind always We are caring We learn from each other s experiences Stop and listen every opinion matters We embrace diversity equity and inclusion More About Cint In June 2021 Cint acquired Berlin-based GapFish - the world s largest ISO certified online panel community in the DACH region - and in January 2022 completed the acquisition of US-based Lucid - a programmatic research technology platform that provides access to first-party survey data in over 110 countries Cint Group AB publ listed on Nasdaq Stockholm this growth has made Cint a strong global platform with teams across its many global offices including Stockholm London New York New Orleans Singapore Tokyo and Sydney www cint com
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