Customer Service Specialist
4 weeks ago
Job Description Designation: Customer Experience Tier 1 1. Customer Interaction & Issue Resolution - Serve as the initial contact for customer queries via email, chat, or phone. - Understand customer concerns and provide prompt responses using knowledge base and standard operating procedures. - Troubleshoot common product issues, guiding customers through basic resolutions. - Accurately log customer interactions and issues in hubspot. 2. Escalation & Collaboration - Identify and escalate complex issues to Tier 2 when needed. - Work closely with crossfunctional teams, including Technical Support and Product teams, to ensure customer concerns are addressed efficiently. - Follow up on unresolved customer cases, ensuring timely resolution and customer satisfaction. 3. Customer Experience & Service Excellence - Maintain a high level of professionalism and empathy in all interactions. - Ensure compliance with SLAs (Service Level Agreements) for response and resolution times. - Gather customer feedback and provide insights to improve product usability and support processes. 4. Knowledge Management & Continuous Learning - Stay updated with flydocs product updates, new features, and system changes. - Contribute to internal knowledge bases and FAQs to improve first-contact resolution. - Participate in training sessions and skill enhancement programs. Requirements Essential Skills - Customer Service Excellence: Strong communication and interpersonal skills to engage with customers effectively. - Technical Aptitude: Basic understanding of SaaS applications, troubleshooting, and ticketing tools. - Problem-Solving: Ability to analyze customer concerns and provide logical solutions. - Time Management: Ability to handle multiple queries efficiently while meeting SLAs. .Preferred Skills - flydocs platform. - Experience in the aviation or SaaS industry is a plus. - Familiarity with CRM tools. - Basic understanding of data handling and reporting. . Benefis - Generous leave policy, 25 annual leaves, 7 sick leaves plus maternity & paternity options. - Inclusive medical insurance, For you, plus your spouse and up to two children. - Group personal accident policy. - Employee Assistance Program (EAP) and telehealth. - Term life insurance. - Empowerment through ownership. - Global networking opportunities.
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Customer Service Specialist
3 weeks ago
India MAHTO Full timeCompany Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...
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Customer Service Specialist
3 weeks ago
India MAHTO Full timeCompany Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...
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Customer Service Specialist
3 weeks ago
India MAHTO Full timeCompany Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...
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Customer Service Technical Specialist
2 weeks ago
India Wolters Kluwer Full timeEnablon a Wolters Kluwer business is the world s leading provider of Sustainability EHS and Operational Risk Management Software Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology The Customer Service Technical Specialist is a...
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IT Support Specialist
2 weeks ago
India Mint Service Desk Full timeIT Support Specialist – Mint Service Desk 📍 Remote – Asia Region 🕒 Full-time 🏢 Department: Technical Support / Customer Success About Mint Service Desk Mint Service Desk is an IT Service Management (ITSM) and Customer Support platform helping organizations worldwide manage tickets, assets, and workflows with ease and flexibility. We’re...
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Customer Service Specialist
4 weeks ago
India Moonpreneur Inc Full timeAbout Company: Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children...
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Customer Service Specialist
3 weeks ago
India Moonpreneur Inc Full timeAbout Company: Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children...
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Customer Service Specialist
2 weeks ago
Gurugram, Gurugram, India Anveshan Full timeJob Description Role Title: Customer Service Specialist Location: Work from Office, Full Time CTC: Up to 5 LPA + Incentive (performance based) We are looking for an individual to join our rapidly growing team at Anveshan, as a Customer Service Specialist. We're looking for an enthusiastic candidate with a passion for amazing customer service to join our...
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Customer Service Executive
7 hours ago
Vadodara, India Sath Outsourcing Service pvt. Ltd. Full timeProfile - Customer Service Executive (Inbound/Outbound) Qualification - 12TH Pass / Any Graduate Location - Vadodara, Gujrat Salary - 8000 to 10000 Experience - Fresher/Exp both can apply Languages - Hindi /English /Marathi / Gujrati For more details Contact me on 7066008315 **Salary**: ₹8,000.00 - ₹15,000.00 per month Schedule: - Day...
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Customer Support Specialist
4 weeks ago
India TUTOADDA Full timeRole DescriptionThis is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical...
