Asst-front Desk Manager

3 weeks ago

Pune, Maharashtra, India Marriott Full time

Job Number 24182324 Job Category Rooms Guest Services Operations Location Courtyard Pune Hinjewadi S No 19 20 P4 Rajiv Gandhi Infotech Park Phase 1 Hinjewadi Pune Maharashtra India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements Front office areas include Bell Door Staff Switchboard and Guest Services Front Desk Strives to ensure guest and employee satisfaction and achieve the operating budget Assists in completing financial and administrative responsibilities CANDIDATE PROFILEEducation and Experience High school diploma or GED 2 years experience in the guest services front desk or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required CORE WORK ACTIVITIESSupporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Encourages and building mutual trust respect and cooperation among team members Serves as a role model to demonstrate appropriate behaviors Supports all day-to-day operations Understands employee positions well enough to perform duties in employees absence Coaches counsels and encourages employees Handles employee questions and concerns Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager Guides daily Front Desk shift operations Communicates performance expectations to employees in accordance with job descriptions for each position Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis Develops specific goals and plans to prioritize organize and accomplish your work Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results Strives to improve service performance Supervises staffing levels to ensure that guest service operational needs and financial objectives are met Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates Supervises same day selling procedures to maximize room revenue and property occupancy Understands the impact of Front Desk operations on the overall property financial goals and objectives Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed Sets a positive example for guest relations Empowers employees to provide excellent customer service within guidelines Handles guest problems and complaints seeking assistance from supervisor as necessary Interacts with guests to obtain feedback on product quality and service levels Managing Projects and Policies Implementing the customer recognition service program communicating and ensuring the process Assists in the review of comment cards and guest satisfaction results with employees Ensures employees have the proper supplies and uniforms Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills Providing guidance and direction to subordinates including setting performance standards and monitoring performance Provides feedback to individuals based on observation of service behaviors Participates in an ongoing employee recognition program Conducts training when appropriate Participates in the employee performance appraisal process Additional Responsibilities Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person Analyzes information and evaluating results to choose the best solution and solve problems Informs and or updating the executives the peers and the subordinates on relevant information in a timely manner Performs all duties at the Front Desk as necessary Understands the functions of the Bell Staff Switchboard and Concierge Guest Services operations Complies with loss prevention policies and procedures Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At Courtyard we re passionate about better serving the needs of travelers everywhere It s what inspired us to create the first hotel designed specifically for business travelers and it s why the Courtyard experience today empowers our guests no matter the purpose of their trip We re looking for achievers who are passionate about providing a guest experience that goes above and beyond enjoy being part of a small yet ambitious team and love learning how to always improve - all while having fun In joining Courtyard you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you Marriott

  • Front Desk Manager

    2 weeks ago

    Pune, Maharashtra, India Altaa Vistaa Business Solutions Pvt Ltd - AVPL Full time

    Front Desk Manager (Real Estate Company)Position: Front Desk ManagerLocation: Baner, PuneWomen only appyOverview:We are seeking a professional and organized Front Desk Manager to oversee the daily operations of our front desk in a real estate office. The ideal candidate will possess excellent communication skills, a customer-centric attitude, and experience...

  • Front Desk Manager

    2 weeks ago

    Pune, Maharashtra, India Marriott Full time

    Job Number 24107229 Job Category Rooms Guest Services Operations Location JW Marriott Hotel Pune Senapati Bapat Road Pune Maharashtra India Schedule Part-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis Front office...

  • Front Desk Executive

    3 weeks ago

    Pune, Maharashtra, India Enrich Full time

    Enrich is urgently hiring for FRONT DESK EXECUTIVELocation : Pune & MumbaiNumber of Positions:10Designation: Front Desk ExecutiveTaking care of Billing at the Salon CounterManaging Petty Cash of the SalonAccountable for Welcoming the Guest, guiding them with services/ products they need and ensuring best guest serviceResponsible for inventory...

  • Front Desk Executive

    9 hours ago

    Pune, Maharashtra, India Enrich Full time

    Enrich Beauty is urgently hiring for FRONT DESK EXECUTIVELocation: PuneNumber of Positions: 10Designation: Front Desk ExecutiveTaking care of Billing at the Salon CounterManaging Petty Cash of the SalonAccountable for Welcoming the Guest, guiding them with services/ products they need and ensuring best guest serviceResponsible for inventory...

  • Front Desk Coordinator

    7 days ago

    Pune, Maharashtra, India Ideal Crew Technology Full time

    Job DescriptionAbout Ideal Crew TechnologyWe are a technology company that values innovation and excellence in everything we do. Our team is passionate about delivering top-notch service to our clients, and we're looking for like-minded individuals to join us.Job SummaryWe are seeking a skilled and experienced Front Desk Coordinator to manage our front desk...

  • Front Desk Executive

    1 week ago

    Pune, Maharashtra, India Enrich Full time

    Enrich Beauty is urgently hiring for FRONT DESK EXECUTIVE Location : Pune Number of Positions: 10 Designation: Front Desk Executive Taking care of Billing at the Salon Counter Managing Petty Cash of the Salon Accountable for Welcoming the Guest, guiding them with services/ products they need and ensuring best guest service Responsible for inventory...

  • Senior front Desk Executive

    3 weeks ago

    Pune, Maharashtra, India Corporate Hierarchy Solutions Private Limited Full time

    Job DescriptionPosition: Senior Front Desk ExecutiveLocation: Pune, koregaonEmployment Type: Full-timeWe're seeking a dynamic Senior Front Desk Executive to join our thriving Hair studio . As the face of our clinic, you'll be responsible for delivering exceptional customer service to our clients while ensuring smooth operations at the front...

  • Front Desk Service Manager

    1 week ago

    Pune, Maharashtra, India Enrich Full time

    Job Overview:At Enrich, we are seeking a highly skilled Front Desk Executive to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring their overall experience is nothing short of exceptional.Key Responsibilities:Taking care of billing at the salon counterManaging petty cash of the...

  • Front Desk Receptionist

    7 days ago

    Pune, Maharashtra, India Ideal Crew Technology Full time

    Job Description- Welcome guests, provide directions, and ensure a positive first impression.- Manage Communication:Answer phones, take messages, and forward calls appropriately.- Manage Appointments:Schedule and coordinate meetings and appointments.- Handle Mail and Packages:Sort and distribute incoming mail, and manage outgoing deliveries.- Provide...

  • Front Desk Executive

    2 weeks ago

    Pune, Maharashtra, India Frankfinn Aviation Services Pvt. Ltd. Full time

    Minimum Education : Graduation / Diploma Travel & Tourism Work Experience : Minimum 2 years Location : Pune/Ahmedabad Job Description : Key Responsibilities: Responsible for handling internal and external calls and transferring them to the desired extension numbers. Handling EPBAX and maintaining records.Greeting all walk-ins, visitors and maintaining their...

  • Reception Desk Manager

    3 days ago

    Pune, Maharashtra, India Enrich Full time

    Join our team as a Front Desk Executive at Enrich Beauty and experience the thrill of working in a fast-paced, dynamic environment. This role offers numerous opportunities for growth and development, making it an ideal choice for those seeking a challenging yet rewarding career path.The front desk executive will be responsible for managing the day-to-day...

  • Front Desk Coordinator

    3 weeks ago

    Pune, Maharashtra, India ALIV - Regenerative Wellness • IV Drip Therapy • Autologous Cell Fraction Therapy Full time

    Company DescriptionALIV is a pioneering wellness and regenerative medicine startup on a mission to transform the way people approach their health. We're all about preventative care—empowering individuals to embrace healthy aging through advanced IV therapies, regenerative treatments, and cutting-edge health solutions. Founded by a team of experienced...

  • Front Desk Executive in Hinjewadi Phase 3

    1 week ago

    Pune, Maharashtra, India Podar Education Network Full time

    Job DescriptionCompany OverviewPodar Education Network, established in 1927, is a leader in the education sector with a network of 139 institutions across India. With a commitment to quality education and a student strength exceeding 2,00,000, Podar schools offer a variety of educational streams including CBSE, ICCSE, SSC, IGCSE, and IB. Based in Mumbai,...

  • Front Desk Executive in Hinjewadi Phase 3

    2 weeks ago

    Pune, Maharashtra, India Podar Education Network Full time

    Company OverviewPodar Education Network, established in 1927, is a leader in the education sector with a network of 139 institutions across India. With a commitment to quality education and a student strength exceeding 2,00,000, Podar schools offer a variety of educational streams including CBSE, ICCSE, SSC, IGCSE, and IB. Based in Mumbai, Podar is a name...

  • Front Office Manager

    3 weeks ago

    Pune, Maharashtra, India Seven Consultancy Full time

    JOB DETAILS Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc....

  • Front Desk cum Admin Executive

    3 weeks ago

    Pune, Maharashtra, India Vijaya Management Services Full time

    Profile: Front Desk cum Admin Education: Any Graduate Experience: Fresher -Min. 3 years experience in construction industry •Greet and welcome guests •Answer questions and address complaints •Answer all incoming calls and redirect them or keep messages •Receive letters, packages etc. and distribute them •Prepare outgoing mail by drafting...

  • Front Office Receptionist

    3 weeks ago

    Pune, Maharashtra, India Nyati Group Full time

    Job Title: Front Desk Receptionist We are seeking a highly motivated and customer-focused Tele Caller/Front Desk Executive to join our Real Estate team. Key Responsibilities: Handle Incoming Calls: Respond to client inquiries, provide information on properties, and address concerns. Generate Leads: Make outbound calls to potential clients, promote...

  • Front office cum Admin Executive at Pimpri in Pune

    3 weeks ago

    Pune, Maharashtra, India Paradise Placement Consultancy Full time

    Job Description: Qualification: Any graduate Experience: min 1 to 3 yr experience in handling front office / reception and office administration activities. Gender: Female candidate only apply Work location: Pimpri in Pune Job description: Can handle calls & email inquiries at front desk Good communication and writing skill. Handle office...

  • Assistant Manager

    2 weeks ago

    Pune, Maharashtra, India Hyatt Corporation Full time

    Assistant Manager - Front Office Hyatt Hyatt Pune IN - MH - PuneFront OfficeEntry Level ManagerFull-timeReq ID: PUN001761Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting guest expectations. Assist the Front Office...

  • Front Office Executive

    2 weeks ago

    Pune, Maharashtra, India JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...