Customer Success Manager
2 days ago
Job Description Account Management: - Manage and nurture relationships for a client accounts, ensuring high levels of customer satisfaction and retention. - Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement. - Visit customers twice a year to strengthen relationships and understand their evolving needs. Cybersecurity Expertise: - Provide expert guidance on threat intelligence, data leak prevention, and other cybersecurity issues. - Act as a security analyst, offering insights and recommendations based on threats generated by CloudSEK s platform. - Collaborate with customer security teams to ensure optimal usage of CloudSEK s solutions. Customer Engagement: - Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs. - Foster customer champions within client organizations to drive advocacy and referrals. - Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery. Revenue Generation and Retention: - Identify opportunities for upselling and cross-selling CloudSEK s products and services. - Ensure on-time renewals and maintain a high customer retention rate. - Source referrals and participate in revenue generation activities. Product Usage and Feedback: - Ensure 100% product usage for features subscribed by the customers. - Conduct configuration reviews and provide recommendations for product enhancements. - Gather and analyze customer feedback to contribute to product development and improvement. Operational Excellence: - Maintain accurate records of customer interactions and activities in CRM systems. - Contribute to the team by sharing knowledge, conducting training sessions, and writing internal articles.
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Customer Success Manager
4 weeks ago
Mumbai, India Livspace Full timeAbout the Role A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience. Responsibilities - Coordinate and work with internal stakeholders - Sales,...
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Customer Success Manager
3 weeks ago
Mumbai, India Livspace Full timeAbout the RoleA Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.ResponsibilitiesCoordinate and work with internal stakeholders - Sales, Design,...
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Customer Success Manager
3 weeks ago
Mumbai, India Livspace Full timeAbout the RoleA Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.Responsibilities- Coordinate and work with internal stakeholders - Sales, Design,...
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Customer Success Manager
2 weeks ago
Mumbai, India One Point Six Technologies Pvt Ltd Full timeWe are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...
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Customer Success Manager
4 weeks ago
Mumbai, India Livspace Full timeAbout the Role A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.Responsibilities Coordinate and work with internal stakeholders - Sales, Design,...
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Customer Success Manager
4 weeks ago
Mumbai, India Livspace Full timeAbout the Role A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.Responsibilities Coordinate and work with internal stakeholders - Sales, Design,...
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Customer Success Manager
4 weeks ago
Mumbai, India Livspace Full timeAbout the Role A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience. Responsibilities Coordinate and work with internal stakeholders - Sales,...
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Customer Success Manager
3 weeks ago
Mumbai, India Livspace Full timeAbout the Role A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.Responsibilities Coordinate and work with internal stakeholders - Sales, Design,...
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Customer Success Manager
2 weeks ago
Mumbai, India Livspace Full timeAbout the Role A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience. Responsibilities Coordinate and work with internal stakeholders - Sales,...
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Customer Success Manager
3 weeks ago
Mumbai, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
