Director, Process Management

Role Summary The Global Process Owner GPO for Master Data Domain is accountable for end-to-end design governance and continuous improvement of a core business process data across all regions and key enterprise systems publishing or consuming Customer data The GPO defines global standards data quality and compliance rules drives harmonization and standardization across regions functions and business units ensuring alignment with Alcon s strategic objectives and operational excellence While focusing on Customer Master Data domain the GPO will be closely liaising with Product Material Vendor Process Owners Key Responsibilities Global Process Ownership Governance Own and maintain global process standards documentation and lifecycle governance ensuring alignment with corporate objectives regulatory requirements and internal controls Define monitor and enforce global policies KPIs and performance targets Lead initiatives to improve data accuracy completeness and consistency Ensure alignment with regional and local process owners RPOs LPOs and other business initiatives Govern global documentation and training materials Lead change management efforts to support process adoption and maturity Chair the regular GPO governance forum driving cross-functional alignment and decision-making Continuous Improvement Innovation Solicit evaluate and prioritize enhancement requests from Regional and Local Process Owners RPOs LPOs based on ROI global impact and strategic fit Approve major system and process changes escalate where necessary Act as business approver for system process enhancements and knowledge documentation Track ROI on process improvements and validate benefit realization e g reduced cycle times higher data accuracy Lead or sponsor continuous improvement and transformation initiatives e g FIT Kaizen Lean Greenbelt projects to remove bottlenecks consolidate tools or increase automation Implement and optimize MDM tools and platforms Stakeholder Community Management Act as the single point of contact for CMD process matters engage with regional teams business units and senior leadership Build lead and engage a global network of RPOs and LPOs facilitating regular knowledge sharing sessions Chair regular forums with LPOs and RPOs to align on global requirements and share best practices Promote global adoption of standardized processes and tools Cross-Functional Collaboration Collaborate with IT Digital Health Business Stakeholders Finance Legal Compliance and other functional teams to ensure process integration and alignment and to ensure new systems modules comply with global process design Serve as escalation point for unresolved issues from RPOs LPOs Align with Process Expert Leads and other GPOs on cross-functional impacts Key Measures of Success Adoption and adherence to global process standards and KPIs Material improvement in data accuracy completeness and consistency Reduction in process deviations and local customizations Timely and effective resolution of enhancement requests Engagement and effectiveness of the RPO LPO community Effectiveness of Customer Master Governance at enterprise level Delivery of measurable improvements through transformation initiatives Key Requirements Minimum Qualifications Education Experience Bachelor s or Master s degree in Business Operations or related field 8 years of experience in process and data ownership operations or transformation roles Proven experience in leading cross-functional and cross-regional initiatives Med-Tech or other Life Science industry experience a plus Experience in setting-up Master Data Centre of Excellence a plus Skills Competencies Deep understanding of end-to-end business processes Deep understanding of Master Data and MDM principles Strong leadership and stakeholder management skills Excellent analytical data driven decision-making and prioritization abilities Change management and continuous improvement mindset Ability to balance global standardization with local flexibility Strong process design and project management skills Experience with CRM ERP MDM systems e g SFDC SAP Oracle Reltio Informatica Fluent in English written and spoken additional regional languages are a plus Time Commitment Full-time with up to 5 days work from office International travels applies approx 15-20 ad hoc if required Work hours 1 PM to 10 PM IST Relocation assistance Yes Employment Scams Alcon is aware of employment scams which make false use of our company name or leader s names to defraud job seekers Alcon does not offer any positions without interview and never asks candidates for money All our current job openings are displayed here on the Careers section of our website where you can search for open positions and apply directly If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent we strongly recommend you do not respond send money or personal information and check our website for current job openings ATTENTION Current Alcon Employee Contingent Worker If you are currently an active employee contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital status disability or any other reason