(Immediate Start) It Engineer

Tryzens Limited is a fast-growing IT solutions consultancy head with headquarters based in London and a proven development centre in Trivandrum India a near shore office in Sofia Bulgaria and in Melbourne Brisbane Sydney Australia and in Indianapolis USA Our areas of expertise include delivery of digital solutions eCommerce and Non commerce multi-channel retail solutions and project management amongst others We provide best of breed solutions and services to several blue-chip clients primarily within retail financial services and other industries We have built our delivery focused reputation upon technical innovation in-depth business knowledge and creative vision all of which supports our objective of helping clients to gain true value from digital solutions We have a platform-neutral independent approach working with the world s leading technology partners Salesforce SAP Commerce Magento BigCommerce Commercetools and Middleware Tryzens has been awarded Salesforce Commerce Cloud s EMEA delivery partner of 2017 You will be part of our dynamic Cloud Engineering team contributing to the effective management and optimization of Tryzens IT estate In this role you will serve as a Subject Matter Expert for Tryzens Device Management overseeing the setup of devices for all users in region that Tryzens central device policies are consistently applied globally and to provide desktop laptop support Responsibilities Design deploy manage and maintain desktop computing environments optimizing for functionality security and user satisfaction Lead end-user compute management by providing technical support patch management backup and recovery operations and maintaining IT standards and compliance Configure deploy and manage Microsoft Intune and other MDM Mobile Device Management solutions for enterprise and mobile endpoints to enforce security and compliance Oversee Microsoft product environments including Windows OS Microsoft 365 Azure Active Directory and related endpoint management tools Setup and configuration of LINUX desktops and support maintenance Administer and monitor network connectivity and endpoint security and support network troubleshooting as required Provide Tier 2 3 support for user incidents device onboarding escalated endpoint management issues and day-to-day operations Automate desktop and endpoint tasks using scripting and relevant automation tools e g PowerShell Document configurations standard operating procedures and system changes while maintaining detailed logs Co-ordinate investigations with our partners to provide support for VPN configuration issues and troubleshooting for remote users Handle Desktop lifecycle management including Asset inventory as per compliance requirements Requirements 4-5 years of IT experience including at least 1-2 years managing Microsoft Intune MDM environments and desktop management Hands-on expertise with Microsoft Intune SCCM Azure AD Windows OS patch management LINUX based OS and endpoint security tools Strong background in configuring maintaining and troubleshooting endpoints including desktops laptops and mobile devices Familiarity with network troubleshooting and configuration for end-user connectivity Key Skills and Qualifications Bachelor s degree in Computer Science Information Technology or related field or equivalent Analytical problem-solving and communication skills for user support and escalations Desirable Certifications Optional Microsoft Certified Endpoint Administrator Associate Microsoft Certified Security Compliance and Identity Fundamentals Certifications related to ITIL networking or relevant platforms e g CompTIA Network Soft Skills Team-oriented mindset and ability to collaborate with IT security and business stakeholders Effective verbal and written communication for documentation and end-user support This role is critical for maintaining a secure optimized and efficient endpoint computing environment directly impacting overall IT security and user productivity