Technical Engineer, Customer Support

Who are we At Finastra we are a dynamic global provider of open finance software solutions dedicated to expanding access to financial services Our innovative applications span Lending Payments Treasury and Capital Markets and Universal Banking Proudly serving over 8 000 customers including 45 of the world s top 50 banks we aim to boost financial inclusion for all Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good What will you contribute General Profile Requires specialized depth and or breadth of expertise in own job discipline - typically considered as a product subject matter expert within area of technical specialty Leads others to solve complex problems uses sophisticated analytical thought to exercise judgement and identify innovative solutions Works independently with guidance in only the most complex situations May lead significant project teams uses specialized skill sets to work on assignment with high levels of risk or complexity Impacts the achievement of client operational project or service objectives Responsibilities Deliverables Functional Knowledge Requires depth and or breadth of expertise in own technical job discipline Has a wide-range of experiences and advanced technical skills Business Expertise Interprets internal external business challenges and recommends design solutions or best practices to improve products processes or services Is regularly consulted for subject matter advice within technical specialty Leadership Leads one or more technical projects with moderate resource requirements risk and or complexity OR Provides technical thought leadership strategy and advice specific to an area of focus such as a product line or a defined network or group of applications Acts as consultant on business issues Problem Solving Works on complex issues where analysis of situations or data requires an in-depth evaluation Uses judgement to select evaluation criteria and identify innovative solutions Requires interaction with broader range of stakeholders with client and business impact Leads sophisticated root cause analysis Impact Impacts the achievement of client operational project or service objectives work is guided by business segment functional objectives Impacts product customization or an aspect of the product roadmap i e release management Interpersonal Skills Communicates difficult or complex concepts and negotiates with others to adopt a different point of view Anticipates potential customer objections and persuades others Manages relationships with vendors May facilitate aspects of key client engagements Required Experience University degree in Math s or Economics or Engineering 5-7 years expertise in Treasury Capital Market We are proud to offer a range of incentives to our employees worldwide These benefits are available to everyone regardless of grade and reflect the values we uphold Flexibility Enjoy unlimited vacation based on your location and business priorities Hybrid working arrangements and inclusive policies such as paid time off for voting bereavement and sick leave Well-being Access confidential one-on-one therapy through our Employee Assistance Program unlimited personalized coaching via our coaching app and access to our Gather Groups for emotional and mental support Medical life disability insurance retirement plan lifestyle and other benefits ESG Benefit from paid time off for volunteering and donation matching DEI Participate in multiple DE I groups for open involvement e g Count Me In Culture Finastra Proud Finastra Disabilities Finastra Women Finastra Career Development Access online learning and accredited courses through our Skills Career Navigator tool Recognition Be part of our global recognition program Finastra Celebrates and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best Specific benefits may vary by location At Finastra each individual is unique bringing their own ideas thoughts cultural beliefs backgrounds and experiences together We learn from one another embrace and celebrate our differences and create an environment where everyone feels safe to be themselves Be unique be exceptional and help us make a difference at Finastra