Senior Operations Specialist

About Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: - Selectively recruiting the top 1% of industry professionals - Delivering in-depth training to ensure peak performance - Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring. Job Summary This is a virtual assistant position. We are looking for remote professionals from an Executive Assistance background who can provide invaluable administrative support to US-based businesses. This multifaceted role involves managing operational and back-office tasks. Effective communication skills are essential as you will often serve as the main point of contact, managing correspondence and addressing inquiries. You will play a pivotal role in time management by conducting research and assisting in project management tasks. Your organizational prowess, attention to detail, and adaptability will enable you to navigate a dynamic work environment, prioritizing tasks and meeting deadlines. With a proactive approach, you will anticipate needs, maintain confidentiality, and contribute to the overall operational efficiency of the organization you support. Responsibilities - Administrative/Executive Assistance: Manage and maintain executives' schedules, handle emails and messages, and prepare documents, reports, and presentations. - Excel and MIS Reporting: Utilize advanced Excel skills to generate insightful MIS reports, prepare spreadsheets, and dashboards providing key stakeholders with accurate data-driven insights for informed decision-making. - Handle Business Operations: Drive seamless business operations by overseeing and optimizing key processes, fostering cross-functional collaboration, and implementing efficiency-enhancing initiatives to achieve organizational objectives. - Project Management: Oversee project planning, execution, and tracking to ensure timely delivery and alignment with business goals; coordinate cross-functional teams, manage project timelines, and mitigate risks to drive successful project outcomes. - Data Management: Perform accurate data entry, maintain organized records, and manage file systems to ensure easy retrieval and secure storage of important information. - Research: Conduct online research to gather relevant data and information and prepare summaries and reports to support decision-making. - Vendor Management: Manage communication, documents, and invoices; process and track orders and take care of compliance and vendor contracts. Qualifications - Minimum 3 years of full-time corporate work experience - Exceptional written and verbal communication skills. - Bachelor's/ Master’s degree - Advanced proficiency in Excel/Google Sheets (formulas, pivot tables, data visualization). - Excellent time management and organizational abilities. - Demonstrated ability to identify and resolve issues proactively. - A team player who can collaborate effectively with colleagues at all levels. - Ability to prioritize tasks and work independently in a remote setting. - Prior experience in US healthcare (insurance, billing, or administration) is a plus. Schedule (US Shifts Only) - Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday - Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday Logistical Requirements - Quiet and brightly illuminated work environment - Laptop with Minimum 8GB RAM, I5 8th gen processor - 720P Webcam and Headset - A reliable ISP with a minimum speed of 100 Mbps - Smartphone