3 Days Left HCLTech Walk-in Drive
3 weeks ago
HCLTech Walk-in Drive - International Banking Voice Process Date: 13th,14th & 15th October 2025 Time: 11:00 AM – 3:00 PM Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076 Contact HR - Sanjay,Judith Designation: Associate Process: Inbound Calling. * No sales or upselling or cross selling. * Experience: 1 to 3 Yrs in International Voice process. Mandatory qualifications: Excellent communication skills are both verbal and written Mandatory. A problem-solving mind-set. The ability to multitask, Able to work well as an individual and as part of a team. Responsibilities - Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs - Responding to queries regarding our products, services, data and client accounts - Managing multiple client queries at once - Utilizing workflow tools to manage your own workload - Contributing to the achievement of team targets including service levels and quality measures - Maintain accurate records of customer communication and discussions using the appropriate internal system/s - Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time - Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved - Ensure that good client / consumer outcomes are at the center of all operational activity and decision making - Deliver great clients and consumers service and seek to exceed client / consumer expectations Designation : Senior Team Lead Job Summary: We are seeking an experienced Senior Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions. Key Responsibilities: 1. Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences. 2. Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction. 3. Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues. 4. Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes. 5. Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues. 6. Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions. Requirements: 1. Education: Bachelor's degree in any discipline. 2. Experience: Minimum 3-4 years of experience in a team lead or supervisory role in a voice process or customer service environment 3. Skills: - Strong leadership and team management skills. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work in a fast-paced environment and handle multiple priorities. - Familiarity with quality management systems and processes. 4. Language Skills: Proficiency in English language (speaking, reading, and writing)
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Hcltech Mega Walk-in Drive
1 week ago
Chennai, Tamil Nadu, India HCLTech Full time ₹ 20,00,000 - ₹ 25,00,000 per yearHCLTECH Mega Walk-in Drive - International Banking & Finance ProcessWalk-in Drive Details:Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, ChennaiDate: 10th October 2025 & 11th October 2025Time: 10:00 AM - 2:00 PMContact HR : Judith, Dharani & Sanjay.ROLE : Senior Analyst QAEXPERIENCE : 5+...
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Hcltech mega walk-in drive for otc process
7 days ago
Chennai, India HCLTech Full time???? HCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | Chennai ????We are hiring experienced professionals for the role of at OTC Collections HCLTech???? Interview Location:HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - Interview Date: 27th &28 th Oct 2025Interview...
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Chennai, India HCLTech Full timeWalk-in Drive at HCLTech – Ambattur - 6, Chennai - 9th & 10th Oct 2025 - Thursday and Friday We are hiring Associates/ Analyst / Team lea d for our Inbound Calling Process ( No Sales, No Upselling, No Cross-Selling ). Role Details: Designation: Associate/ Analyst / Team lead Process: Inbound Calling Experience: 1 -3 years in International Voice Process/...
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(3 Days Left) HCLTECH Mega Walk-in Drive
2 weeks ago
Chennai, India HCLTech Full timeHCLTECH Mega Walk-in Drive - International Banking Voice Process 📅 Walk-in Drive Details: 📍 Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai 🗓 Date: 23rd October 2025. ⏰ Time: 12:00 PM - 3:00 PM Contact HR : Sanjay. Job Title: Client Support Specialist – UK Client Services (Voice...
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HCLTech Mega Walk-In Drive for OTC Process
2 weeks ago
Chennai, India HCLTech Full timeHCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | ChennaiWe are hiring experienced professionals for the role of at OTC Collections HCLTechInterview Location:HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - Interview Date: 27th &28 th Oct 2025Interview Time: 10:00...
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HCLTech Mega Walk-In Drive for OTC Process
2 weeks ago
Chennai, India HCLTech Full timeHCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | ChennaiWe are hiring experienced professionals for the role of at OTC Collections HCLTechInterview Location:HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - Interview Date: 27th &28 th Oct 2025Interview Time: 10:00...
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HCLTech Mega Walk-In Drive for OTC Process
2 weeks ago
Chennai, India HCLTech Full time🚀 HCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | Chennai 🚀 We are hiring experienced professionals for the role of at OTC Collections HCLTech 📍 Interview Location: HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119 Interview Date: 27th &28 th Oct 2025...
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HCLTech Mega Walk-In Drive for OTC Process
1 week ago
Chennai, India HCLTech Full timeHCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | ChennaiWe are hiring experienced professionals for the role of at OTC Collections HCLTechInterview Location:HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - Interview Date: 27th &28 th Oct 2025Interview Time: 10:00 AM...
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HCLTech Mega Walk-In Drive for OTC Process
1 week ago
Chennai, India HCLTech Full timeHCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | ChennaiWe are hiring experienced professionals for the role of at OTC Collections HCLTechInterview Location:HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - Interview Date: 27th &28 th Oct 2025Interview Time: 10:00 AM...
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HCLTECH Mega Walk-in Drive
8 hours ago
Chennai, India HCLTech Full timeWalk-in Drive at HCLTech – Ambattur - 6, Chennai - 5th ,6th & 7th November 2025We are hiring Associates/ Analyst / Team lead for our Inbound Calling Process (📞 No Sales, No Upselling, No Cross-Selling).📌 Role Details:Designation: Associate/ Analyst / Team leadProcess: Inbound CallingExperience: 1-3 years in International Voice Process/ 3-5 yrs/ 5- 8...
