HCLTech Mega Walk-In Drive for OTC Process

🚀 HCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | Chennai 🚀 We are hiring experienced professionals for the role of at OTC Collections HCLTech 📍 Interview Location: HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119 Interview Date: 27th &28 th Oct 2025 Interview Time: 10:00 AM – 3:00 PM 📌 Work Location: Chennai 💼 HR SPOC: Harish. K 📈 Experience Required: 2 -7 Years (only eligible) Shift : US Shift - Carry a copy of your updated resume. - Bring a valid government ID proof (Aadhaar/PAN/Driving License). - Arrive at the venue between 10:00 AM to 3:30 PM for registration. Job Description: • Manage a portfolio of customer accounts and ensure timely collections. • Analyze aging reports and prioritize collection efforts based on risk. • Coordinate with billing, sales, and customer service to resolve disputes. • Negotiate payment plans with customers within defined limits. • Monitor credit limits and flag high-risk accounts for review. • Prepare weekly collection status reports and dashboards. • Support internal audits with documentation and account history. • Identify recurring issues and suggest process improvements. • Handle escalated accounts and high-value customers with complex issues. • Lead root cause analysis for recurring payment delays or disputes. • Collaborate with credit control and legal teams for risk mitigation. • Drive reduction in DSO (Days Sales Outstanding) and bad debt. • Conduct periodic reviews of customer payment behavior and trends. • Mentor junior analysts and support their development. • Participate in system testing and enhancement projects. • Present collection performance insights to leadership. • Advanced Problem Solving: Handles escalated and complex collection cases. • Root Cause Analysis: Identifies and addresses recurring payment delays. • Mentorship: Supports and trains junior analysts. • Cross-Functional Collaboration: Works with credit, legal, and sales teams. • KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes. • Process Improvement: Recommends enhancements to reduce overdue receivables. • Presentation Skills: Prepares and shares insights with leadership. • Oversee daily operations and performance of the collections team. • Allocate account portfolios and monitor workload distribution. • Ensure adherence to SLAs, compliance policies, and audit standards. • Lead process improvement initiatives to enhance efficiency and recovery. • Manage escalations and coordinate with external collection agencies. • Develop and maintain SOPs and training materials. • Conduct performance reviews and provide coaching to team members. • Collaborate with finance and operations for end-to-end O2C alignment.• Team Oversight: Manages daily operations and distributes account portfolios. • Performance Management: Tracks team KPIs and ensures SLA compliance. • Escalation Handling: Resolves high-risk or sensitive customer issues. • Process Governance: Maintains SOPs and ensures audit readiness. • Coaching & Development: Conducts reviews and supports team growth. • Automation Awareness: Identifies opportunities for workflow digitization. • Stakeholder Engagement: Coordinates with finance and operations teams. 🚀 HCLTech Mega Walk-In Drive – OTC Dispute Management | 4-8 Yrs Exp | Chennai 🚀 We are hiring experienced professionals for the role of at OTC Dispute Management HCLTech JOB Description • Lead resolution of high-value or complex disputes. • Act as a point of contact for escalations from analysts and associates. • Conduct deep-dive analyses on dispute drivers and financial impact. • Develop and refine SOPs based on evolving business needs. • Liaise with legal and compliance teams for sensitive cases. • Drive automation initiatives in dispute tracking and resolution. • Mentor junior team members and conduct quality reviews. • Represent the dispute team in cross-functional meetings. • Stakeholder Management – Handle escalations and communicate with senior stakeholders. • Advanced Reporting – Build and interpret complex dispute metrics. • Project Management – Lead initiatives to reduce dispute cycle time. • Compliance Expertise – Navigate legal and regulatory frameworks. • Mentorship – Guide junior team members and review their work. • Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking. • Change Management – Support implementation of new policies or tools. 🚀 HCLTech Mega Walk-In Drive – OTC Account Activation & Setup | 3-7 Yrs Exp | Chennai 🚀 We are hiring experienced professionals for the role of at OTC Account Activation & Setup HCLTech . Account Activation • Review and approve standard account setup requests. • Coordinate with compliance and finance teams for KYC checks. • Monitor SLAs for account creation and updates. • Resolve discrepancies in submitted account data. • Support internal audits by providing account documentation. • Train new joiners on account setup procedures. • Generate reports on account creation volumes and turnaround times. • Assist in implementing minor process improvements • Team Management: Ability to assign tasks, monitor workloads, and support team performance. • Escalation Handling: Resolve complex or high-risk account setup issues. • Root Cause Analysis: Investigate recurring errors and implement corrective actions. • Policy Enforcement: Ensure adherence to data governance and compliance standards. • Cross-Functional Collaboration: Work with IT, finance, and compliance teams. • SOP Maintenance: Update and enforce standard operating procedures. • Coaching Skills: Mentor junior staff and conduct knowledge-sharing sessions. Account Activation – credit review • Oversee end-to-end setup and activation of Credit cards and linked accounts using Credit Card systems. • Able to navigate and validate customer related information in Credit Card system and customer provided documents. • Collaborate with internal teams (Compliance, IT, Customer Service, Risk, Credit) to ensure smooth onboarding and card activation. • Ensure adherence to regulatory standards including KYC, Credit Scores, and PCI-DSS during onboarding and account setup. • Monitor and report on key performance indicators (KPIs) such as setup turnaround time, error rates, and customer satisfaction. • Troubleshoot and resolve issues related to card setup, SAP integration, and account configuration. • Participate in system upgrades, UAT testing, and process improvement initiatives. • Maintain documentation for procedures, workflows, and compliance audits. • Knowledge of working in SAP Customer Master Data module • Experience with Credit Card similar card systems. • Bachelor’s degree in Finance, Business Administration, or experience in related field. • 2+ years of hands-on experience in SAP (FI, CRM, FSCM). • Strong understanding of card services, account setup workflows, and financial operations. • Familiarity with compliance frameworks. • Proficient in SAP reporting tools, MS Excel, and workflow automation platforms. • Excellent communication, analytical, and stakeholder management skills.