▷ Urgent Search Sanctions Operations Manager

Job Description

What you'll do

- As Stripes user base and global footprint grows dramatically, we are looking for passionate people and operations to help build teams in our new Stripe Delivery Center, a centralized operational hub of Stripes in Bangalore
- We are looking for someone who is passionate about fighting financial crime, preferably within e-commerce or payments, and who possesses a deep understanding of AML and Sanctions risk mitigation techniques
- This person will cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization
- This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals
- Stripe is both a technology company and a financial services company, and you will need to be comfortable straddling both of those worlds every day
- The right person for the role will enjoy dealing with that puzzle, seeking creative solutions and moving quickly, often in the face of ambiguity
- You will have a strong operations mindset, be passionate about people management, drive strong quality standards, and have deep expertise in financial crimes investigations and research techniques

Responsibilities

- Recruit, manage, coach, and develop a new team of in-office Financial Crimes Operations Associates
- Guide your team in completing financial crimes investigations, inclusive of reviewing individual Stripe accounts and large amounts of transactional data
- Support your team with investigating accounts to identify money laundering, terrorism financing, and/or sanctions risks
- Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact
- Build a great culture and ensure team members are happy, effective, and growing in their career
- Set clear goals and direction, and provide regular feedback on team membersperformance
- Be data-driven in your analysis of performance, and in your decision making
- Transmit and foster our values, serving as a beacon of Stripes user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

- We're looking for someone who meets the minimum requirements to be considered for the role
- If you meet these requirements, you are encouraged to apply
- The preferred qualifications are a bonus, not a requirement

Minimum Requirements

- At least 5+ years of direct people management experience
- Experience with payments, risk, compliance, and/or financial services industry operations
- Expertise in AML, Sanctions or Due Diligence regulations and best practices
- Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives
- Excellent written and verbal communication skills in English
- An ability to partner effectively with internal globally distributed stakeholders
- Strong operational background including new process launches and service delivery
- Passion for process improvement and innovation

Preferred Qualifications

- Familiarity with the financial crime technology stack (including watchlist management systems, case management tooling, transaction monitoring and screening)
- Experience in building and scaling new teams from zero
- Experience operating in a high growth technology company
- In-office expectations
- Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users
- This expectation may vary depending on role, team and locatio
- For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office
- Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss
- This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible

Pay and benefits

- Stripe does not yet include pay ranges in job postings in every country
- Stripe strongly values pay transparency and is working toward pay transparency globally