Collection Associate
3 weeks ago
Roles and Responsibilities:
- Proactively contact interested leads via phone, email, and WhatsApp to complete collection formalities.
- Connect with NBFC partners to expedite loan approvals through various communication channels.
- Educate customers on payment terms, timelines, and financial assistance options.
- Generate payment links for learners opting for manual payments and assist them in timely transactions.
- Negotiate payment plans for overdue accounts and remind customers of pending payments.
- Accurately track and document collection efforts in CRM and Google Sheets.
- Collaborate with NBFCs, sales, and customer support teams to address payment-related issues.
- Identify and escalate non-responsive accounts for further action as needed.
- Maintain a professional and empathetic approach in all interactions to enhance customer experience.
- Meet and exceed monthly collection targets while adhering to compliance and ethical practices.
Requirements:
- 1+ years of experience in collections, customer service, or a related field (preferably in Ed-Tech, NBFC, finance, or BPO).
- Strong negotiation and communication skills, with the ability to handle challenging conversations professionally.
- Familiarity with CRM tools and collection management systems is advantageous.
- Understanding of installment payment models, EMI structures, and financial assistance programs in the education sector.
- Ability to thrive in a fast-paced environment and meet tight deadlines.
- A bachelors degree or equivalent qualification is preferred
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