Malayalam Voice Process Executive good Communication

3 days ago


Chennai, India GS Infotech Full time

Malayalam Voice Process Executive good Communication Job Description Experience/: 3/+ yrs Salary/: Based on Previous Experience Education/: 8th, 10th, 12th or Above What You will do/: Be the Brand 's Voice/: You will manage a large number of incoming and/or outgoing consumer calls, offering assistance, responding to questions, and resolving problems with professionalism and compassion in fluent Malayalam. Real/-Time Problem/-Solving/: To guarantee first/-call resolution, you will actively listen to client concerns, promptly determine the underlying source of the problem, and offer precise, prompt, and efficient solutions. Uphold High Standards/: In both Malayalam and English for reporting, you will make sure that all verbal communications and documentation follow our company 's quality and compliance standards while keeping a clear, professional, and upbeat tone. Drive Customer Satisfaction/: You will work to meet and surpass the first/-call resolution FCR, average handling time AHT, and customer satisfaction CSAT key performance indicators KPIs. Ready to take the leap HR /- Maria


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