▷ [Apply in 3 Minutes] Support - WWM

3 weeks ago

Chennai India Coromandel International Limited Full time

Job Description

About Company:

Coromandel International Limited is a leading Indian agrichemical company, part of the Murugappa Group and a subsidiary of EID Parry (owner of approximately 5663%) Founded in the early 1960s (as Coromandel Fertilisers), the company is currently headquartered in Chennai with its registered office in Hyderabad.

They are one of India's largest private-sector producers of phosphatic fertilizers and the world's largest manufacturer of neem-based bio-pesticides. Additionally, they lead the market in organic fertilizers and operate the country's largest agri-retail chain, with 1000+ stores serving over 2 crore farmers.

Position Details:

Application Administrator is responsible for the day-to-day management of software applications within an organization, ensuring they run smoothly and efficiently. This role involves installing, updating, configuring, and troubleshooting applications, as well as managing user access and training. Also monitor application performance, identify issues, and implement solutions to maintain optimal performance.

- Qualification: Technical Graduation and Above.
- Experience: 4+ years of service delivery and application maintenance experience. Must have been in roles that required deep understanding of application structure, functionality, user management and application support framework. Must have intermediate knowledge on Hardware, Networking and Database including SQL Queries.

Position Org

- Reportees: Individual Contributor.

Key Responsibilities

- Installation and Configuration: Installing, configuring, and maintaining software applications, including both internal and third-party systems.
- Troubleshooting and Support: Diagnosing and resolving issues with applications, providing support to end-users, and documenting solutions.
- User Management: Managing user accounts, permissions, and access levels within applications.
- Performance Monitoring and Optimization: Monitoring application performance, identifying bottlenecks, and implementing strategies to improve efficiency.
- Software Updates and Patches: Installing software updates, patches, and security fixes to ensure systems are current and secure.
- Training and Documentation: Developing training materials and documentation for users on how to use applications effectively.
- Reporting and Documentation: Creating reports and documentation on application performance, issues, and resolutions.

Performance Monitoring

- Outputs
- System Reliability: High uptime, timely incident resolution, successful patches.
- Support Effectiveness: Fast ticket response/resolution, low escalations, satisfied users.
- Process Compliance: SLA adherence, documented procedures, change tracking.
- Improvement Initiatives: Proactive monitoring, automation, and reduced recurring issues.
- Knowledge Contribution: Up-to-date documentation, RCA reports, knowledge base updates.
- Review Methods
- Monthly Metrics Review: Uptime, tickets resolved, SLA compliance, CSAT scores.
- Quarterly Performance Review: Feedback from peers/users, documentation audits, RCA evaluations.
- Tool-Based Monitoring: Data from helpdesk tool ServiceDesk, monitoring tool ManageEngine, and SIEM logs.
- Training & Growth Tracking: Certifications completed, automation/scripts developed.

Engagement

- Internal: Application users, Infra Support Team, SAP Support team
- External: Application support partners.

  • Datacom Developer

    2 weeks ago

    Chennai (ex Madras), India Jobted IN C2 Full time

    Location: Bangalore Experience: 8–11 years Choosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what’s possible. Join us in helping leading Consumer Products and Retail Services (CPRS) organizations unlock the value of technology and drive...

  • ▷ (Apply in 3 Minutes) Accounting Intern

    3 weeks ago

    Chennai, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for an Accounting Intern to support our Finance & Accounts team. This role will give you practical exposure to accounting, bookkeeping, and financial reporting. You will get hands-on experience working with real company data and processes. Responsibilities - Enter accounting data and maintain records. - Help in preparing invoices, bills, and...

  • (Apply in 3 Minutes) Outreach Associate

    2 weeks ago

    India Grow Your Staff Full time

    Grow Your Staff is looking for a LinkedIn Outreach Associate. This is a part-time opportunity. This role is ideal for students, freshers, or professionals looking to gain experience in outreach and sales with minimal time commitment. You will work directly with the team at Grow Your Staff. Experience required: No prior experience required Compensation:...

  • Apply in 3 Minutes: Company Secretary Intern

    3 weeks ago

    Pune, India Letsstart Full time

    Job Description Letsstart provides assistance with launching startups (companies, LLPs, firms, NGOs, etc.), managing statutory & regulatory compliances, filing and acquiring business registrations (GST, MSME, FSSAI, etc.), and applying as well as managing intellectual property rights (Trademark, Copyright & Patent). Responsibilities Selected intern&aposs...

  • (Apply in 3 Minutes) Subject Matter Expert

    3 weeks ago

    Chennai, India Amazon Full time

    Role & Responsibility 1. He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc. 2. He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to...

  • Support - WWM

    3 weeks ago

    Chennai, India Coromandel International Limited Full time

    About Company: Coromandel International Limited is a leading Indian agrichemical company, part of the Murugappa Group and a subsidiary of EID Parry (owner of approximately 56–63%) Founded in the early 1960s (as Coromandel Fertilisers), the company is currently headquartered in Chennai with its registered office in Hyderabad. They are one of India’s...

  • Support - wwm

    3 weeks ago

    Chennai, India Coromandel International Limited Full time

    About Company: Coromandel International Limited is a leading Indian agrichemical company, part of the Murugappa Group and a subsidiary of EID Parry (owner of approximately 56–63%) Founded in the early 1960s (as Coromandel Fertilisers), the company is currently headquartered in Chennai with its registered office in Hyderabad. They are one of India’s...

  • Support - WWM

    1 week ago

    Chennai, India Coromandel International Limited Full time

    About Company:Coromandel International Limited is a leading Indian agrichemical company, part of the Murugappa Group and a subsidiary of EID Parry (owner of approximately 56–63%) Founded in the early 1960s (as Coromandel Fertilisers), the company is currently headquartered in Chennai with its registered office in Hyderabad.They are one of India’s largest...

  • Support - WWM

    2 weeks ago

    Chennai, India Coromandel International Limited Full time

    About Company:Coromandel International Limited is a leading Indian agrichemical company, part of the Murugappa Group and a subsidiary of EID Parry (owner of approximately 56–63%) Founded in the early 1960s (as Coromandel Fertilisers), the company is currently headquartered in Chennai with its registered office in Hyderabad.They are one of India’s...

  • Support - WWM

    3 weeks ago

    Chennai, India Coromandel International Limited Full time

    About Company:Coromandel International Limited is a leading Indian agrichemical company, part of the Murugappa Group and a subsidiary of EID Parry (owner of approximately 56–63%) Founded in the early 1960s (as Coromandel Fertilisers), the company is currently headquartered in Chennai with its registered office in Hyderabad.They are one of India’s largest...