Customer Experience Advisor

Job Description WALK-IN INTERVIEWS Career Comeback Professionals || Experienced Professional || Fresh Graduates Hiring for Position - Customer Experience Advisor Joining Date : Within 10th Nov 2025 Interview Date & Time : - 20th October 2025 to 3rd November 2025 (Only Weekdays i.e. Monday to Friday) - 12:00 PM IST to 05:00 PM IST Where : Bark.com, 1st Floor, Tower 3, IndiQube Symphony, Craig Park Layout, Ashok Nagar, Bengaluru, Karnataka 560001 Google Maps : https://maps.app.goo.gl/YvR6uUgx1Kde8UELA Document(s) To Carry - Rsum Processes Hiring For :Global Emails - Fresh Graduates and Career Come-backs are eligible to apply - Excellent written and spoken English - Experience is Sales is good to have. - Good to have some experience handling UK & US customers - This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process. Working Hours - 9 hours shift with 1 hour break Morning Shift - 08:00 AM to 05:00 PM Day Shift - 11:00 AM to 08:00 PM Night Shift - 08:00 PM to 05:00 AM Working days - 5 days a week of the 7 days in the week Offered CTC - Rs.3.25 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable) Responsibilities - First point of contact for our professionals & customers - Be a product expert, assisting new and existing professionals with any queries that they may have - Responding to emails from our professionals and resolving their queries promptly. - Replying to emails using the Zendesk ticketing system - Ability to handle unresolved questions from customers - To ensure satisfactory resolution of various issues - Ensuring high service delivery & customer satisfaction levels - Required Skills and Experience (add desirable skills if necessary) - Strong in spoken & written English, with a clear and confident communication style - Problem-solving skills - Good knowledge about using a laptop/computer with above-average typing skills. - Exceptional attention to detail - Experience in an International process - Experience in handling both calls and emails - Driven & motivated with a great work ethic - An eagerness to learn and progress within the company - Self-starter Perks And Benefits - Performance-based bonus payouts and shift allowances (as applicable) - Two-way cab facility (For night shifts) - 33+ paid days off annually - Quarterly team socials - Access to Learning & Development programs - Work with a collaborative and supportive team - Opportunities for career growth and advancement - Healthcare insurance for you, with the option to upgrade for family coverage About Bark Here at Bark, we are on a mission to revolutionize and become the market leader, go to online marketplace for professional services. Bark is the UK's largest & fastest growing services marketplace, helping people find the right professional for their project in over 1,500 unique categories. The business is already in scale up mode, profitable with a proven model but still has the feel and agility of a startup with a small team of just over 140 people and most of its work still to do. We use cutting-edge technology and an extraordinarily talented team of people to solve an age-old problem; how to find the best available professional for any job, every time no matter what the need. We are a dynamic, exciting, forward-thinking business but with the financial security of a PE backed, revenue generating established company so you get all the benefits of working in a scale-up environment (ownership, agility, responsibility and stimulation) without any of the worry. We placed sixth on the The Sunday Times Tech Track 100 and with a presence in ten countries globally with imminent plans for further expansion you can join us at a genuinely exciting time where a true impact can be made. Diversity Statement At Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.