Product Support Specialist

2 weeks ago

Bengaluru, Karnataka, India ACCELON PREMIERE CONSULTANTS PRIVATE LIMITED Full time

Description Title Productboard Support EngineerLocation Bangalore Hybrid Responsibilities and Deliverables Provide support for employees migrating from Aha to Productboard Address user inquiries and troubleshoot issues related to the migration process Conduct regular office hours to answer questions and provide guidance to users during the migration period Assist with the migration of data from Aha to Productboard ensuring data integrity and accuracy Configure and establish new Productboard environments tailored to specific needs of the ESE site ensuring they are optimized for user efficiency Monitor support and establish integrations with Productboard Support the implementation of configuration changes to meet business use cases Ensure customizations adhere to established standards and best practices avoiding conflicts or deviations from the agreed-upon framework Define and document best practices policies and standards that ensure a resilient and highly available service Document interactions processes problems and solutions to ensure that team members have easy access to the information Analyze metrics and log data to support better decision-making and to improve the system performance and support Skills and Work Traits Deals well with ambiguous or undefined problems ability to think abstractly and guide others Comfortable performing requirements analysis interfacing with stakeholders of various levels and documenting solutions Excellent interpersonal skills in written and verbal format Effectively work as a member of a highly adaptable multi-discipline team Ability to work in a collaborative cross-team Geo model to ensure successful management of operational tasks setting resolution expectations ensuring proper escalation and or hand-offs as needed etc Can articulate technical topics to non-technical audiences both in writing and in person Willing to flex your behavioral style to meet the needs of the team or work at hand Confident of your skills abilities and willing to share what you know while learning from others Familiarity with agile methodologies Experience 3 years of experience using Productboard at the Maker level preferably Maker Admin 5 years of experience with Productboard configuration management and standardization practices Ability to create manage and support all admin functions of Productboard Experience with integrations between Productboard and other tools Proven experience in establishing Productboard environments and onboarding of new users Established experience in training end user communities Hands-on experience with data migrations to Productboard preferably from Aha and Asana Experience in developing standards and best practices in Productboard Plus Experience with Aha Experience with Airtable Asana Trello and Smartsheets Experience with Jira Teams and Confluence Education Bachelor s degree preferably in Computer Science Computer Engineering or related quantitative field

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