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Information Technology Services Manager

4 weeks ago

Pune, Maharashtra, India Agile Technology Solutions - Your Technology Partner Full time
Responsibilities

- Overall, 7 years of application development out of which 4-5 years of ServiceNow development and implementation experience required.
- Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes, Flows, etc.
- Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks.
- Service Catalog and Request Workflow Design and Configuration.
- Modules & Application implementation and Automated Test Framework knowledge.
- Good knowledge on the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB.
- Use of Mid server, web-services, REST services configurations, schedulers, email, events and notifications.
- Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, CSS.
- Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration.
- Work with functional and admin teams to deliver automated workflow solutions in ServiceNow.
- Facilitate and support the rollout of new application and enhancements in ServiceNow.
- Advise functional and admin teams on design, development and overall ServiceNow best practices.
- Work with Business Systems Analyst to gather and review requirements.
- Experience with ITIL & Scrum methodologies.
- Working knowledge of relational database concepts and structure.
- Experience with security risks and impact from a development perspective.
- Integration experience with SOAP & REST and 3rd party software integrations with ServiceNow.
- Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements.
- Prior experience with the Discovery tool in SNC and strong knowledge of the CMDB and Asset management modules.
- Knowledge on Now Assist and Virtual agents.
- Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases.
- Good knowledge of ITSM, ITAM and Events Management Module.
- Excellent communication skills (verbal & written).

Qualifications

- Good to have: Cloud automation - Azure, VMware, AWS.
- ServiceNow Certification Preferred.
- ITIL V3 Foundation Certification preferred.

Required Skills

- Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, CSS.
- Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration.
- Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases.

Preferred Skills

- Cloud automation - Azure, VMware, AWS.
- ServiceNow Certification Preferred.
- ITIL V3 Foundation Certification preferred.