It Desktop And Webinar Support Specialist

4 days ago

Bangalore Karnataka, India MathWorks Full time

MathWorks has a hybrid work model that enables staff members to split their time between office and home The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations Learn More https www mathworks com company jobs resources applying-and-interviewing html onboarding The IT Support Specialist will be responsible for providing technical assistance and support for company events online webinars and day-to-day IT support for staff via phone email and internal systems This role includes diagnosing and resolving issues at user workstations and ensuring timely support for local and remote employees As a member of the International IT Support Team the specialist will support the daily computing needs of MathWorks offices in India This position is based in the Bangalore office MathWorks nurtures growth appreciates diversity encourages initiative values teamwork shares success and rewards excellence Deliver AV support for internal customer-facing and executive meetings Set up troubleshoot and maintain AV equipment including Polycom Jabra projectors and Microsoft MTR devices Monitor and maintain video conferencing platforms Microsoft Teams Zoom WebEx etc Conduct routine AV system checks preventive maintenance alignment calibration and firmware software updates Provide support during live online events manage recordings and playback services Maintain video recording studio edit recordings Log AV issues and coordinate with vendors for timely resolutions Provide user-level support for IT Help Desk incidents related to hardware software network and access issues Troubleshoot and escalate issues perform root cause analysis and performance tuning Support asset management by tracking and maintaining inventory using internal systems Offer training and support for desktop products and other end-user technologies Collaborate with global IT teams on pilots deployments and optimization projects Liaise with external service providers for equipment servicing and emergency response Participate in local and global IT initiatives and projects Assist with proactive booking and coordination of meeting rooms especially during repair periods A college degree and 1 year of professional work experience or 3 years work experience in Information Technology including 1 year support experience with networked PC equipment Experience with supporting Audio Video equipment in combination with MS Teams Webex in a conferencing environment Working knowledge of video editing and mixing tools Working knowledge of audio devices and mixers Excellent verbal and written communication in English In-depth knowledge of Desktop Operating systems VDI desktops In-depth knowledge of standard desktop software including Microsoft Office Unified Communications products In-depth knowledge of desktop and laptop hardware components Audio Video and events support experience

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