Business Analyst Sales Operations I

Job Description

Description

Business Analyst Sales Operations I

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.

Discover what our 29,000 employees, across 110 countries already know.

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

- We are passionate about developing our people, through career development and progression supportive and engaged line management technical and therapeutic area training peer recognition and total rewards program.
- We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Job Responsibilities

Works with enterprise (ENT) wide business units and functional departments and acts as a liaison between these groups and Information Technology (IT) for ENT Customer Relationship Management (CRM) IT cases, projects, and initiatives. Works with key stakeholders across the business and IT to support case and/or project requirement gathering, execution and testing. Supports change management and training to drive compliance and adoption of new solutions.

Job Responsibilities

- Works to understand the ENT wide CRM business processes and supports continuous improvement and simplification of ENT CRM to improve adoption, compliance, and ROI across the ENT.
- Supports ENT CRM IT cases, projects and initiatives that meet new and evolving business needs and corporate strategies.
- Perform user acceptance testing for ENT CRM releases in conjunction with ENT CRM IT development teams to ensure accuracy and adoption of user base.
- Acts as a liaison between IT, business representatives, business administrators, data administrators.
- Assists with regular case review meetings with business administrators and IT to review and prioritize CRM IT cases.
- Follows up with the business stakeholders as necessary to understand and communicate business requirements to IT.
- Works closely with Business Administrators to ensure they are trained and competent to support the business units with changes resulting from IT cases and projects pre and post go-live.
- Maintains regular and timely communication between all internal and external stakeholders
- Works with minimal guidance seeks guidance on complex tasks.
- May be required to support Sales Operations help desk team on occasion, as requested by Line Manger.

Qualification Requirements

- BA/BS in business related field or equivalent combination of education and experience.
- 2-4 years of hands-on experience with CRM platforms (preferably Salesforce), including business analysis, requirement gathering, troubleshooting, UAT, and stakeholder coordination.
- Moderate experience in a CRM function within the pharmaceutical or CRO industry or comparable experience in a related field of study.
- Experience working with sales processes and /or business intelligence information preferred.
- Proficiency in Salesforce, Microsoft Office suite, and PowerPoint.
- Possesses strong organizational and interpretation skills.
- Excellent oral and written communication skills, attention to detail, analytical ability, and demonstrated critical thinking skills are essential.
- Knowledge of the CRO industry is strongly desired.
- Ability to organize, prioritize, meet deadlines, follow-up, and coordinate multiple assignments.
- Ability to work with all levels of seniority and to adapt to rapidly changing business requirements.
- Strong analytical and problem-solving skills.

Disclaimer:
Tasks, duties, and responsibilities listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.